Unlock Codes

Under Reset passwords, you can release a new Blackbaud solution for your organization. To do this, you need to generate a code to unlock the solution.

  1. Under Reset passwords, select Unlock code generator to activate a new Blackbaud solution.

  2. A wizard appears for you to select your new Blackbaud solution and enter its version and serial number,

    Note: The database serial number is case sensitive. Make sure you enter it exactly as it appears.

  3. For a particular serial number, you may want to unlock a capability. Select the capability you wish to unlock in the list and then select Next. Your access code generates.

  4. Follow the instructions on the screen to have access.

There are a few reasons why a new Blackbaud solution or serial number doesn't appear on the wizard.

  • The solution doesn't exist for your organization's account with Blackbaud.

  • The solution can't be unlocked using the generator. To unlock, contact Support.

  • The serial number you need is a NXT solution.