Cancellation Policies

Classroom Training – Charleston and Regional Locations
Cancellations or postponements of this class registration may be made with no penalty up to ten (10) business days prior to the start of the scheduled training class.  Cancellations or postponements of this class registration made within ten (10) business days prior to the start of the scheduled training class will be assessed 50% of the fee for the class per attendee. Attendees who do not show up or attend all of the scheduled days of training for a confirmed class will be assessed 100% of the fee for the class per attendee.  Please note that in situations of inclement weather, classes may be cancelled or rescheduled without penalty. Please contact us at 800.468.8996, option 3 or BBU@blackbaud.com if you need to cancel or reschedule your class.

  
Distance Learning Training
Cancellations may be made with no penalty up to three (3) business days prior to the start of the scheduled training. Cancellations of a scheduled online training made within three (3) days prior to the first day of the session will be assessed 50% of the total cost of the scheduled training. Failure to cancel a scheduled training will incur the total amount of the training fee. Attendees who do not participate in at least half of a confirmed class will forfeit the total amount of the training.  If technical difficulties prohibit you from attending, you may reschedule for another class without penalty. You must notify us by email at DistanceLearning@Blackbaud.com or call us at 800.468.8996, option 3 when technical difficulties arise or if you would like to cancel or reschedule your class.
  
  
On-site Training
Cancellations or postponements of a scheduled on-site training visit may be made with no penalty up to sixteen (16) business days prior to the start of the scheduled training.  Cancellations or postponements of a scheduled training made between six (6) and fifteen (15) business days prior to the first day of the training will be assessed 50% of the total cost of the scheduled training. Cancellations or postponements of a scheduled training made within five (5) days prior to the first day of the training will be assessed 100% of the total cost of the scheduled training. Please contact us at 800.468.8996, option 3 or onsitetraining@blackbaud.com if you need to cancel or reschedule your training.

Custom Remote Training
Cancellations or postponements of a scheduled remote training may be made with no penalty up to five (5) business days prior to the start of the scheduled training.  Cancellations or postponements of a scheduled training made within five (5) days prior to the start time of the training will be assessed 25% of the total cost of the scheduled training. Please contact us at 800.468.8996, option 3 or onsitetraining@blackbaud.com if you need to cancel or reschedule your training.

Training Pass Cancellation Policies

Classroom Training – Charleston and Regional Locations
Cancellations or postponements of this class registration may be made with no penalty up to ten (10) business days prior to the start of the scheduled training class.  Any reschedule nine (9) or less business days prior to the first day of class will be subject to a $100 administration fee.  Failure to appear for a confirmed registration will result in a $150 administration fee.  Please note that in situations of inclement weather, classes may be cancelled or rescheduled without penalty.  Attendees who do not attend all of the scheduled days of training for a confirmed class will be assessed a $150 administration fee for the class per attendee.  Please note that in situations of inclement weather, classes may be cancelled or rescheduled without penalty. Please contact us at 800.468.8996, option 3 or BBU@blackbaud.com if you need to cancel or reschedule your class.

Distance Learning Training
Cancellations may be made with no penalty up to three (3) business days prior to the start of the scheduled training. Any reschedule three (3) or less business days prior to the day of class will be subject to a $100 administration fee. Failure to appear for a confirmed registration will result in a $150 administration fee. Attendees who do not attend at least half of a confirmed class will be charged an administration fee of $150 per class per attendee.  If technical difficulties prohibit you from attending, you may reschedule for another class without penalty. You must notify us by email at DistanceLearning@Blackbaud.com or call us at 800.468.8996, option 3 when technical difficulties arise or if you need to cancel or reschedule your class.


Refund Policy
Except for the cancellation policy described above, all payments and fees are nonrefundable. It is expected that students will assess the appropriateness of a course by reviewing the course descriptions and schedules in advance of purchase or registration.

We want you to be satisfied with the quality of our training. If you are dissatisfied or have a negative training experience, please contact Educational Services at 800.443.9441 or by email at trainingsolutions@blackbaud.com.


H1N1 Virus Policy
If the Centers for Disease Control and Prevention (CDC) issues a health warning for the city a training is in, we will allow you to postpone your training and you will have a credit you can use within a year from the date of the training purchase. In all other circumstances, please refer to our general cancellation policy.