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Support





Support

It boils down to being responsive. When you have questions about our products, we want to get them answered right away. So we’ve put together the following support resources to get you the help you need when you need it. They are available to Blackbaud Advantage support plan customers, so you need to log in to access them. For an overview of Support, review the Customer Support Guide (PDF).

Support Resources
Have a question? We have the answer.
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Need help? 
  • Manage your support cases online in Case Central.
  • Contact a support analyst from 8:30 a.m. to 8:00 p.m. ET, Monday through Thursday, and 9:00 a.m. to 8:00 p.m. ET on Friday, excluding holidays.
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