Blackbaud Support

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It boils down to being responsive. When you have questions about our products, we want to get them answered right away. So we’ve put together the following support resources to get you the help you need when you need it. They are available to Blackbaud Advantage support plan customers, so you need to log in to access them. For an overview of Support, review the Customer Support Guide (PDF).

Support Resources
Have a question? We have the answer.
Preview our new Knowledgebase, our main troubleshooting tool, before its final release!
Find answers to the most frequently asked questions.
Review and download your software's user guides.
Interact
Discuss best practices with other software users on the forums.
Visit the blogs and add your comments.
Share your software suggestions.
Find out what's developing in Blackbaud labs.
Meet nonprofit professionals at user groups in your community.
Stay current
Download product updates and patches.
Review the system requirements before purchasing new hardware or upgrading third-party software.
Need help?

Manage your support cases online in Case Central.
Contact a support analyst from 8:30 a.m. to 8:00 p.m. ET, Monday through Thursday, and 9:00 a.m. to 8:00 p.m. ET on Friday, excluding holidays.
Learn more
Review alerts concerning software and support updates.
Subscribe to newsletters and review recent issues.
Review the Customer Support Guide (PDF).
Review the Customer Support Satisfaction Report (PDF).

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