Website Security Policy We've taken many precautions on our website to ensure your information is secure and are pleased to share them with you. Please contact us if you have any questions or suggestions.
Logging In
It all begins with your login. Here are the criteria for your user name and password: - Both your user name and your password must contain at least six characters and no blank spaces. Your password must be a combination of letters and numbers or special characters and contain at least one letter and one number or special character.
- To comply with industry security standards, we encrypt your website password.
- You must select a security question and provide your answer. For example, select “What’s your mother’s maiden name?” or “In which city were you born?” When you submit a password reset request, we send you an email that contains a secure link; click it, and we ask you to select your security question and enter your answer. This industry standard measure enables us to verify your identity and ensure your security when you request a password reset.
Retrieving Your User Name and Password
Blackbaud employees can't change your website login or provide your password. If we could, your login wouldn't be secure! You can retrieve your user name and reset your password on the Log In page. - To retrieve your user name, click Need your User Name? on the Log In page, enter your email address, and click Submit.
- To reset your password, click Need your Password? on the Log In page, enter your user name, and click Submit. Confirm your entry is associated with your email address and then click Submit again. We'll send you an email with a secure link to reset your password. When you click the link in the email, you'll be asked to answer your security question and then enter and confirm a new password.
Secure Information Update Process
We require you to enter your password for security purposes before you update your email address, user name, password, and/or your security question and answer. If you change your email address, we send an email to both your old and new email addresses.
Secure Pages
Some of the pages on our website begin with https, which indicates they are secure. To access them, you may need to add their URLs to your trusted sites:- In Internet Explorer, select Tools, Internet Options from the menu bar.
- Select the Security tab.
- Highlight Trusted Sites and click Sites.
- Enter the URL of the trusted site and click Add.
- Click OK, OK.
Unique Record
Your profile is your unique record with us. If you leave your organization and join another organization that is a Blackbaud customer, update your web profile with your new information instead of creating a new account. After all, you're the same person. If you don't, that's okay. Your new organization's site administrator can add you or you can contact us and we'll update it for you.
Unique Email Address
To have a login, you must have a unique, valid email address in our records because we use it to verify your identity and help ensure your protection. Review and update your email address by logging into our site, clicking your name at the top right corner of any web page, which opens your profile, and clicking Change My Personal Information.
If your organization doesn’t have email or if you have a shared account, such as development@nonprofit.org, you can easily create your own secure email account on one of numerous websites. Here are several very popular, highly respected email providers:
Login Setting Options
We give you three “remember me” options when you log into our website; select your personal preference: - Save User Name and Password
- Save User Name
- Always ask for User Name and Password
The default option remembers your user name and prompts you to enter your password when you return to our website.
You also have the options to remain logged in until you click Log Out on your computer (that's the “Save User Name and Password” option) or to be automatically logged out whenever you leave our website (the “Always ask for User Name and Password” option). If you've selected either the "Save User Name" or "Always ask for User Name and Password" option, we'll automatically log you out of our website if you're inactive for 30 minutes to protect your security.
Updating Your Personal Information
Make changes to your information in our records after you've logged in by clicking your name at the top right corner of any web page, which opens your profile. - In the Personal Profile section, view your contact information, default organization, site ID, and contact role(s). Click Update Personal Profile to update your phone number, email address, and default organization.
- In the Login Settings section, click Update Login Settings to change your user name, password, or security question.
- In the FTP section, view your FTP user name and password.
- In the Subscriptions section, view your current subscriptions and click Update Subscriptions to modify which newsletters and notifications you receive.
- In the Default Organization Information section, view your organization’s site ID, addresses, and site administrators. Your organization's primary contacts can update your organization's primary, billing, and shipping addresses.
- If you are associated with more than one organization, use Case Central and Downloads on behalf of each by clicking Change Default Organization in the Default Organization Information section. Select the appropriate organization and click Submit.
- From the left navigation menu, click Manage Roles to request new roles or remove yourself from your organization in our records. Click View Users for the names of people at your organization who are in our records.
Adding New Users
The person who signed your purchase agreement is your organization's first site administrator and can add software users at your organization to our records and let them create web logins. From their profile, they click Invite User on the left and follow these steps: - Enter the user's first name, last name, and email address and click Submit.
- Select the user's main role and click Submit.
The new users will automatically receive an email with a secure link, which will allow them to create their web profile. Your organization can have as many site administrators as you'd like. The first site administrator can invite all users or can invite just a few others and make them site administrators so they can invite everyone else.
Becoming a Site Administrator
We recommend your organization designate more than one site administrator. Follow these steps to request a new role: - From your profile, click Manage Roles on the left under Organization Information.
- Beside your name, click Manage Roles.
- Mark or unmark the appropriate checkboxes.
- Click Submit Roles.
A screen appears letting you know your role request has been submitted to your organization's site administrator(s). Our webmaster will send you an email to let you know when your site administrator has approved or denied your request and our records have been updated.
Updating Your Organization’s Information
Your organization's primary contacts may update your organization’s primary, billing, and shipping addresses online. From their profile, they click Manage Addresses on the left and then click Update Address.
Pages in Your Profile are HTTPS
To enhance the security of your personal information on our website, we’ve implemented Hypertext Transfer Protocol Secure (HTTPS) on all your profile pages. How will you know you’re viewing a secure page? Look for the web address to begin with https (instead of http) and a padlock on the status bar. You may also receive a prompt to view the security certificate. Click OK to continue.
Updating Profile Security
When you're added to our records or if you have not already established a security question and answer, we ask you to complete an update profile wizard, which consists of three steps: - Enter and confirm your email address.
- Enter and confirm your user name and password (with no blank spaces).
- Enter and confirm your security question and answer.
We ask you to confirm each entry to ensure the accuracy of our records. You must complete all three steps and click Submit for any changes to take effect. We'll send you an email confirmation after you click Submit.
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