Citrix Apps End of Support Resources

Crystal Reports is a custom reporting tool from SAP that allows the creation, editing, and running of reports through the Citrix interface using data from Raiser’s Edge®, Blackbaud Raiser’s Edge NXT®, Financial Edge®, Blackbaud Financial Edge NXT®, and Education Edge™. Some customers may have Crystal Reports in their on-premise environment, and those customers are not impacted by this change. Blackbaud FIMS™ customers are also not impacted by this change.

There are several options for next steps, which are outlined in this Knowledgebase article. The following summarizes those detailed recommendations.

To create a new Crystal Report or edit an existing one, you may:

• Update your existing reports before December 15, 2021 to accommodate potential future needs.
• Engage with a Blackbaud partner to either create and edit your Crystal Reports, or possibly fully serve your Crystal Reports needs.
• Purchase your own license for Crystal Reports directly from SAP.

To consider other reporting alternatives, you may:

• For NXT customers, it’s recommended you use NXT Dashboards to accomplish the same reporting you are doing in Crystal Reports.
• Engage with a Blackbaud partner to establish your reporting in a new solution.

After December 15, 2021, you will no longer be able to access the Crystal Reports application through the Citrix interface or database view menu in Azure. This means you will be unable to create new or edit old reports in Crystal Reports but will still be able to run existing reports from the Custom Reports section inside Raiser’s Edge, Financial Edge, or Education Edge. You will also still be able to create, run, and edit standard reports within Raiser’s Edge, Financial Edge, or Education Edge.

While standard reporting in Raiser’s Edge, Financial Edge, Education Edge, RE NXT and FE NXT (database view) use Crystal components, standard reporting will be unaffected because it doesn’t require the user to open the Crystal Reports application. For the same reason, any reports accessed through Custom Reports in RE/FE will still run and can be linked to exports and .rpt files as they are now.

If your end of year reports rely on standard reporting that doesn’t require the Crystal Reports application, your process doesn’t need to change. If you use custom Crystal Reports in your end of year reporting, consider the changes you would need to make to the .rpt files, and make any changes before 12/15. In addition, see the other options available to you, which are outlined in the FAQ titled, "What if I need to create a new Crystal Report or edit an existing one".

No. The Crystal Reports license being used by Blackbaud in our Citrix environment cannot be transferred to individual customers for their use at their local site. Also, the Crystal Reports version in our Citrix hosting environment is obsolete and no longer supported by SAP, so it is not possible to purchase a local copy of the same version. If you need a local copy, we suggest purchasing the latest version from SAP. Information is available in this Knowledgebase article.

We routinely evaluate third-party applications that are accessed via our Citrix environment as part of our ongoing product modernization efforts. The decision to retire a few applications hosted within those environments is in support of those ongoing efforts. Additionally, through routine security reviews, we may determine that certain third-party software/applications within our environments could introduce additional risk in our product architecture for our customers and to Blackbaud. That point also factored into this end of service effort.

Ending support for these apps within Citrix means they will no longer be available after the specified end date. Following the end of support date, these application icons may still be visible in your solution. However, users may receive an error message when attempting to access them. We will be removing these icons over the coming months.

Blackbaud will end your agreement for the specific application on the end of support date. We will adjust your contract and invoices accordingly.

We will continue to review third-party applications that are accessed via our Citrix environments and will communicate directly with your organization should other applications you use be retired.

If your organization does not use one or more of the applications outlined in the email you received, you have no action to take.

If you have a question about using your Blackbaud solution and some of the options you can leverage (e.g., NXT dashboards), please contact Blackbaud Customer Support. If you have additional questions not already covered within this FAQ, please contact your Customer Success Manager or email [email protected] with your organization name and Site ID. Please thoroughly review these FAQs to ensure your question is not already answered and check back periodically as we will continue to add new FAQs as more become available.

Infor F9 is a Microsoft Excel add-in allowing customers to create reports with general ledger data from Financial Edge and Blackbaud Financial Edge NXT® (in database view). Customers who already use F9 on premises with Financial Edge may continue to do so and are not impacted by this change. More details are available in this Knowledgebase article.

Ending support for Infor F9 in Citrix means you will no longer be able to directly run F9 within Citrix after February 28, 2022.

There are several replacement options, which are outlined in this Knowledgebase article. The following summarizes those detailed recommendations.

To continue using F9, you may use Infor F9 locally with a version of Microsoft SQL or engage with a Blackbaud partner to access F9 via a connector from Financial Edge NXT.

To consider other reporting alternatives, you may engage with a Blackbaud partner to establish your reporting in a third-party solution.

Advanced Budget Management (ABM) in the Citrix hosting environment works with Financial Edge to integrate budgeting, analysis, and reporting features to replace spreadsheets and other tools.

Ending support for ABM in Citrix means you will no longer be able to directly run ABM within Citrix after February 28, 2022.

We have outlined replacement options in this Knowledgebase article. Many Financial Edge NXT customers have already successfully migrated to Questica’s ABM/PowerPlan cloud solution.

Call Center is a Citrix add-in that provides an interface for organizations that have individuals placing outbound calls to constituents by allowing for a script and a method to gather information from the call and record it in Raiser’s Edge.  

Ending support for Raiser’s Edge Call Center in Citrix means you will no longer be able to use this app after February 28, 2022.

There are Blackbaud partners who offer similar solutions. Customers should choose a solution that best meets their business needs. Additional information is available in this Knowledgebase article.