When a group arrives at your organization on the day of their visit, they must be checked in. During this process, you verify the number of visitors in the group and update the reservation to reflect the actual attendees. You may need to add or remove visitors from the reservation and possibly add new price types.
When you adjust the number of visitors for a group during check-in or edit price types, you can choose to keep the original order balance or you can update the balance to reflect any differences in cost. This is commonly used to accurately track the number of people that attend a group visit while maintaining the original agreed upon price. For example, if a group of 50 is booked to attend and only 48 show up, you can adjust the number of attendees so the count is accurate while leaving the agreed upon reservation cost intact.
Additionally, you can view the resources booked for the order and make sure they are adequate for the group. If needed, make adjustments to the resources and check for conflicts. If a balance is due on the reservation, you can process the final payment and make any other changes that are needed on the reservation.
Depending on your system role, you can check in groups directly from the reservation record or from the Group check in page accessed from Sales. Typically, ticket sellers will not have access to the group reservation record and must process group check in from the Group check in page. Group sales coordinators can check in groups from the reservation record or from the Group check in page.
The following procedure covers checking in groups from the Group check in page. For information about checking in a group from the reservation record, see Process Group Check In.