As a ticket seller at the end of a shift, you count the cash, coins, and checks in your drawer and enter the sum amount on the Close drawer screen accessed from Sales. You can also view other payments such as credit card transactions.
To help define the way your organization processes closed drawers, you can specify a close drawer policy. From Sales, click Close drawer policy. For more information, see Configure Close Drawer Policy
Note: Because online sales do not involve cash or checks and there are no receipts, there is no drawer to close. A supervisor simply creates a deposit for sales processed online. For more information, see Run Deposit Process.
When you save, you are prompted to submit the close drawer. When you click Yes, the close drawer is submitted. When you click No, the Close Drawer report is displayed for you to review. If the report is correct, click Submit closed drawer to close your shift and submit the report for supervisor approval. If the report is incorrect, you can edit the information by accessing the Close drawer screen again and making the necessary changes. If you do not submit the close drawer report, the shift remains open.
Tip: We recommend that all users who makes sales, including group sales, close drawers on a daily basis. This closes out their sales, ends the shift, and helps get payments to the bank more frequently. Group sales coordinators may not have cash and coins to count but will likely have checks, credit card receipts, and security deposits. For more information about establishing a drawer close policy, see Configure Close Drawer Policy.
Note: A supervisor or other user with the appropriate security rights can close a drawer for a ticket seller with an open shift. For more information about how to close a drawer for another user, see Edit Submitted Closed Drawers.