User Import Exception Reasons
After you create a user import, you can view its exceptions, or records that do not import correctly, in User imports. You can also view the reason for each exception.
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Before you add the import to the queue, you can view its exceptions on the Preview Import tab of the User Import Wizard page. Under Summary of Uploaded File, the Records with exceptions field displays how many exceptions the import file contains. In the grid, the Exception reason column explains why each exception will not import. |
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After you add the import to the queue, you can view its exceptions on the Status tab of the User Import Wizard page. In the Status frame, the Exceptions field displays how many exceptions the import file contains. To view a *.csv file of the exceptions, click Download Exceptions. The *.csv file includes the user information that did not import and a column to explain the reason for each exception. |
Exceptions can occur for multiple reasons.
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“Required field missing” – The import file does not contain one or more required fields. |
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“Invalid field value” – The email address or System Record ID in the import file is invalid or in an invalid format. |
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“This record is already linked to a Blackbaud NetCommunity user” – The constituent imported from The Raiser's Edge is already linked to a user in Blackbaud NetCommunity. |
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“This login is in use” – The user name specified or generated in the user import already exists in the program. |
Before you add the user import to the queue, you can upload a corrected import file or adjust the field matching to resolve the exceptions. If you import a file that includes exceptions, the program imports only the valid records and ignores the exceptions.