Design a default acknowledgement email
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1.
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From Email, click Acknowledgements. Acknowledgements appears. |
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2.
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Beside the Acknowledgement Defaults email, click Click here to view/edit this acknowledgement’s properties. The Acknowledgement Defaults page appears. |
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3.
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On the Properties tab, enter an email address and name for the From field of the email message. |
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4.
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To receive responses at a different email address than the one you use to send the message, enter a return address in the Reply address field. |
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Under Notifications are to be sent to the following addresses, select Failures to receive failure messages when email messages are not delivered. In the field beside the checkbox, enter an email address to receive failure messages. |
Note: Failures are email addresses that do not receive the acknowledgement email. Failures can also be called non-delivery receipts, bouncebacks, UnDeliverables, or Delivery Status Notifications (DSN). For information about how the program handles failed email delivery, see Bounced Email Management.
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6.
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Under Template Security, assign the security rights for the acknowledgement. For each user role, you can manage rights to view, edit, delete, and change security. |
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To add users or roles, click Add users and roles. |
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To assign rights, select View, Edit, Delete, or Change Security. |
Note: Edit rights allow users to edit the template and its defaults. To create email messages from this template, users only need View rights.
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9.
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To design the content and appearance of the acknowledgement, select the Content tab. |
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10.
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Enter the default text for all acknowledgement email. When you create an acknowledgement email sent from the Donation Form, Membership Form, or Event Registration Form part types, this text automatically appears. |
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To format the default content’s appearance and layout, use the HTML editor. For information about the HTML editor, see HTML Editor. |
Warning: Blackbaud recommends that you use inline styles, such as <div style=”background-color:Blue;”>Welcome color</div>, when you create and design the email content. Do not define classes or use external references because email vendors, such as Gmail or Outlook, are not guaranteed to render the styles correctly when the recipient reads the email.
Note: You do not add merge fields on the acknowledgement default email template. Merge fields are available for the individual email message created from donation parts.
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13.
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To return to Acknowledgements, click Return. |