View the tabs of a sent acknowledgement email
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From Email, click Acknowledgements. Acknowledgements appears. |
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Select an acknowledgement and click Click here to view report. The acknowledgement report appears. |
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On the Acknowledgement report tab, you can view summary information and statistics about the acknowledgement on a series of tabs. |
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The Delivery summary tab displays the status of the email and how many recipients it was sent to. For information about email statuses, see Email Delivery Status. |
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The Acknowledgements sent tab displays how many acknowledgements were opened, not opened, and not delivered. |
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“Opened” indicates the recipient displayed the acknowledgement's images or clicked a link in the email. |
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“Not opened” indicates the acknowledgement was delivered but the recipient did not display its images or click a link. |
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“Not delivered” indicates the acknowledgement "bounced," or could not be delivered. Email delivery may fail for multiple reasons, such as a temporary network issue, a full mailbox, a content filter, or an invalid account. For information about bounced email, see Bounced Email Management. |
Note: If delivery fails because the recipient’s Internet Service Provider (ISP) reports that the email address is invalid, the email address is automatically added to Invalid accounts. An ISP considers an account invalid if it does not recognize the email address or recipient. For information about Invalid accounts, see Invalid Accounts.
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The Acknowledgements not sent tab displays how many acknowledgements were not sent because of missing addresses and invalid accounts. |
Note: The Acknowledgements not sent tab does not appear if the program sends all copies of an acknowledgement.
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To prevent your email address from being blacklisted, the program does not send email to invalid accounts. For information about invalid accounts, see Invalid Accounts. |
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The Click-throughs tab displays all web pages that the acknowledgement links to, along with how many times recipients click the links and how many unique recipients click the links. For example, if you include a link to an events page, it appears in the grid on the Click-throughs tab. If a recipient clicks that link three times, the Total views column for the events page increases by three and the Unique viewers column increases by one. |
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To track click-throughs, the program associates email IDs with email messages. When you include a link in an email message, the program appends a destination link value that includes the email ID to the site URL that you specify in Sites & settings. When an email recipient clicks the link, the program redirects the user to the page through the site and then associates any resulting activity with the email ID. |
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To view the acknowledgement’s recipients, select the Messages tab. The grid displays names and email addresses of recipients, along with dates and times for when the program sent the email and when it was opened or bounced. |
Note: Users continue to receive acknowledgement emails even if they select the global opt-out checkbox on your user email preferences form.
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To search for a recipient, enter a name or email address or select a status, and click Filter. The recipients that match your criteria appear. |
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If a recipient opens the email message, receipt details appear under Opened. |
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If an email message cannot be delivered, bounce details appear under Bounced. To view the bounce error, click Click here to view detailed bounce information. The Receipt Information screen displays the bounce error. You can use this information to help determine the cause. For information about bounced emails, see Bounced Email Management. |
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If an email address is invalid, “No Valid Recipients” appears under Status. For information about how to manage invalid accounts, see Invalid Accounts. |
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To open a constituent record offline, select a recipient and click Click here to open this record. If this does not appear, a constituent record does not exist for the user in The Raiser's Edge. |
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To open a website user’s online record, select a recipient and click Click here to view this user’s record. The User editor page in Users & security appears. |
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To return to Acknowledgements, click Return. |