Password Requirements

Passwords can be set by Blackbaud Hosting Services administrators and must meet the following requirements:

•	They cannot contain all or part of the user’s account name.

•	They must be at least eight characters in length.

•	They must contain characters from three of the four following categories:

•	English uppercase characters (A through Z)

•	English lowercase characters (a through z)

•	Base 10 digits (0 through 9)

•	Nonalphanumeric characters (e.g., !, $, #, %)

•	They cannot be one of the user’s 10 previous passwords.

•	They cannot contain hyphens.

Note: Blackbaud Hosting Services passwords are case-sensitive.

Beginning 75 days after you set your password, a Logon Message screen prompts you to change your password when you log in to the Blackbaud Hosting Services web portal. After 90 days, the password must be reset.

If you click Yes on the Logon Message screen, you are prompted to change your password.

If you do not change your password before 90 days pass, the Change Password frame appears when you log in and requires you to change your password.

Change a password

Passwords can be changed at any time by Blackbaud Hosting Services users.

1.	Open your web browser and enter the URL for the Blackbaud Hosting Services Login Page.

•	For the Sydney data center, enter  https://login4.blackbaudhosting.com.

•	For the Boston data center, enter https://login2.blackbaudhosting.com.

•	For the Orange County data center, enter https://login1.blackbaudhosting.com.

•	For the Vancouver data center, enter https://appsca.blackbaudondemand.com.

2.	At the bottom of the page, click Change Password.

3.	Enter your old password and a new password. The password must meet Blackbaud Hosting Services requirements.

4.	Click OK. If the password change is successful, a confirmation message appears.

5.	To exit the Change Password screen, click OK.

Getting Started

Our goal is to provide accurate, thorough answers. Please email us to let us know how we can improve this section of the user guide.