What devices and operating systems does the app support? The Raiser's Edge Event app is available for the Apple iPad only. For operating systems, see the system requirements.

Is the RE:Events module in The Raiser's Edge required to use the app? Yes. The RE:Events module is required to download and use the new Event app.

Is a specific version of The Raiser's Edge required? Yes. The Raiser's Edge version 7.92 is required.

Does the RE:Event app accept and natively process credit cards?  Yes. However, for credit card payments to be processed within the app using the Blackbaud MobilePay card reader, Blackbaud Merchant Services must be selected as your payment processor in The Raiser’s Edge.

Is the Event app the same as The Raiser's Edge Mobile app? No. The Event app is a completely separate and distinct app from The Raiser's Edge Mobile app.

How do licenses work with the app? The Raiser's Edge Event app will NOT lock a core license for The Raiser's Edge. This allows for simultaneous use during events without license limits.

Can I connect the app to the sample database? No, you cannot use the sample database with the app.

What should I do if my mobile device is lost or stolen? As a best practice, we recommend you have a policy to wipe the device. If you use a personal device to access company email or the mobile app, you should work with your organization to determine how your device handles remote lock, wipe, or location if it is misplaced.

How does the app work with my database in The Raiser's Edge? To communicate with your database, the app uses Blackbaud Web Services and the Microsoft Azure service bus.

What is Microsoft Azure service bus? The service bus is a messaging infrastructure that sits between the app and your database so they can exchange messages in a loosely coupled way for improved scale and resiliency. Microsoft manages and operates the service bus with a 99.9% monthly SLA.

How secure is Microsoft Azure service bus? All service bus traffic is subject to Transport Layer Security (TLS), with 128-bit encryption. For details about service bus security, visit https://www.windowsazure.com/en-us/support/trust-center.

Is there security in the app? The app respects the security rights set for users in The Raiser's Edge. In addition, credit card payments taken with the Blackbaud MobilePay card reader are encrypted on swipe and not stored on the iPad. Since these transactions are processed by Blackbaud Merchant Services, Blackbaud’s end-to-end payment processing solution, they are protected by the industry’s strictest data security requirements: the Payment Card Industry Data Security Standard (PCI DSS) and the Payment Application Data Security Standard (PA DSS).

Can I use the Supervisor login with the app? The Supervisor account cannot log into the app. However, users who are supervisors can log in.

How do I contact Support?
United States and Canada: (800) 443-9441
Blackbaud Europe:
0845 658 8500 or +44 (0)141 575 0801
Australia: 1800 688 910
New Zealand: 0800 444 712
Singapore: 800 616 2205
Hong Kong: +852 8191 1160
International: +61 2 8986 6000

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