Frequently Asked Questions (FAQs)

We've compiled frequently asked questions including posts from the Online Express Support Community. To see what other users have asked, we encourage you to visit the community where you can post your own questions, share ideas, or get help troubleshooting an issue! As you get started with Online Express, you can also watch the help videos that are embedded throughout the program.

Downloading and Installing

Pricing and Billing

International

Security

Migration from NetCommunity Spark

Email

Donations

Events

Givalanche

Enabling Givalanche

The Donor Experience

Sharing and Donor Anonymity

Givalanche Settings and Options

Givalanche Data in Raiser's Edge