To get a user started, add them in the list of users. The name and email address is required to invite a user to your Blackbaud community. After a user accepts the invitation, they use their Blackbaud ID to access your Blackbaud solutions. For more information, see Invitations.
Tip: Organization admins! To access Users and admins, sign in to Blackbaud's website and select Admin from the solution menu on the left. Only organization admins can access Admin.
Note: The count on the list of users includes all users and admins, regardless of status.
Under Users, select Add user and enter their name and email address.
Note: To determine a new user's level of access to your Blackbaud solutions, go to that solution to provide the security they need.
To send an email invitation to the user, select Send invite. For more information, see Invitations.
After the user accepts the invitation, it takes several minutes for the acceptance to process. Once complete, the user can sign in to Blackbaud's website with their Blackbaud ID to view their profile and other resources, such as Training and Support. They can also access your Blackbaud solutions based on their assigned security in that solution.
To edit a user, select Edit user from their menu . You can view their name and the email address used with their Blackbaud ID.
Tip: You can't update a user's email address from their profile. If a user signs in through Blackbaud's secure authentication service, they can manage their email address from their Blackbaud ID profile. If your organization sets up single sign-on (SSO) for its Blackbaud IDs, your network administrator can manage users' email addresses through your identity provider.
To make a user an admin for your organization, which includes the ability to change your organization's profile and set up single sign-on (SSO), select Make admin from their menu .
Tip: You can have an unlimited number of organization admins.
When you make a user an admin, their existing security is overwritten. If you remove this access, the previous security applies to the user again.
Note: To remove the user as an admin, select Remove admin from their menu .
To make a user inactive, select Make inactive from their menu . You can do this when someone leaves your organization or when duplicate accounts exist (for yourself or another user). Inactive users continue to appear in search and lists, but they cannot access your data.
To make the user active again, select Make active from their menu .
Note: To maintain a history of users for your organization, you cannot delete or remove them. You can only make them inactive.
Tip: If you make yourself inactive, contact an admin at your organization to become active again.
Note: It is your organization's responsibility to verify its users are current. For your security, please make sure all users are currently at your organization.