To get an admin started, add them in the list of users. The name and email address is required to invite an admin to your Blackbaud community. After the invitation is accepted, they use their Blackbaud ID to begin working.
Tip: Organization admins! Do you have questions about getting started? Review our Getting Started with Users and Admins FAQ. To access Users and admins, sign in to Blackbaud's website and select Admin from the solution menu on the left. Only organization admins can access Admin.
Note: The count on the list of users includes all users and admins, regardless of status.
Under Users, select Add admin and enter their name and email address.
To allow access to all features and tasks, including the ability to change your organization's profile, set security for others, and set up single sign-on (SSO), select Make organization admin.
Tip: You can have an unlimited number of organization admins.
To send an email invitation to the admin, select Send invite. For more information, see Invitations.
After the admin accepts the invitation, it takes several minutes for the acceptance to process. Once complete, the admin can begin working and sign in to Blackbaud's website with their Blackbaud ID to view their profile and other resources, such as Training and Support.
Note: If your organization no longer has an admin, complete the Admin Request Authorization Form.
To edit an admin, select Edit user from their menu . You can view their name and the email address used with their Blackbaud ID.
Tip: You can't update an admin's name and email address from their profile. If an admin signs in through Blackbaud's secure authentication service, they can manage their name and email address from their Blackbaud ID profile. If your organization sets up single sign-on (SSO) for its Blackbaud IDs, your network administrator can manage users' name and email addresses through your identity provider.
Note: When you edit an admin, the name and email address that appears is the one used to accept the invitation. This may be different than the one originally used to send the invitation.
To remove admin access, select Remove admin from their menu . Once removed, the user remains in the list and still has access to their Blackbaud ID profile and resources, but can't access admin features and tasks such as your organization's profile and single sign-on (SSO).
To make an admin inactive, select Make inactive from their menu . You can do this when someone leaves your organization or when duplicate accounts exist (for yourself or another admin). Inactive admins continue to appear in search and lists, but they cannot access your data.
To make the admin active again, select Make active from their menu .
Note: To maintain a history of admins for your organization, you cannot delete or remove them. You can only make them inactive.
Tip: If you make yourself inactive, contact another admin at your organization to become active again.
Note: It is your organization's responsibility to verify its users are current. For your security, please make sure all admins are currently at your organization.