Unresolved Online Sales Orders

For online sales, the program assigns a status of “Unresolved” to sales orders after website users make payments. The program uses this temporary status to create records for online sales orders even if errors prevent it from processing the orders.

For example, if an item such as a membership program is not mapped to an account in the General Ledger, the program can accept an online payment for the item but cannot process a sales order. If the payment is not associated with a sales order, you will not have a record of the payment, so the program creates a record for the unresolved online sales order and associates it with the payment.

To access unresolved online sales, go to Sales and click Unresolved online sales orders.

In addition, you can click View RSS Feed to open a web browser and subscribe to an RSS feed to receive alerts about unresolved online sales orders for your organization.

Pending Orders

You can also view pending orders from the Unresolved Online Sales Orders page. Pending orders are similar to unresolved orders except they contain fewer details and are not yet linked to a payment. You can resolve a pending order from the Pending Orders — Charged section on the page.

To view details about a pending order, select its order number to open its temporary record.

To convert to an unresolved order, expand its row, then select Mark unresolved. This action links the order to its corresponding payment, and the order now appears as an unresolved order. You can then open the unresolved order to resolve issues or refund payments as needed.