Delivery Methods

Delivery methods determine how customers receive the tickets they purchase and other sales documents. Common delivery methods include “In person,” “Will call,” “Standard mail,” and “Overnight mail.” Delivery methods are typically defined during initial setup by the guest services manager, but you can add methods at any time.

After you add delivery methods, you assign them to sales methods to determine which delivery options are available for each type of sale. For example, if you offer phone sales or other forms of advance sales, you would make sure that “Standard mail,” “Overnight mail,” “Will call,” and "eTicket" are all valid delivery methods for the Advance Sales sales method.

You access the Delivery Methods page to add, edit, and delete delivery methods, as well as assign fees to delivery methods and determine when to print sales documents. You can also mark delivery methods as inactive if you no longer use them. To access the Delivery Methods page, go to Tickets and click Delivery methods under Configuration.