Ticket and Merchandise Discounts

A discount is a reduction in the price of tickets, merchandise, or services purchased from your organization. The discounts you configure and offer depend on the business processes of your organization. You can configure standard discounts that reduce the price of specific items purchased, or configure a standard discount that applies to an entire order. For more information about standard discounts, see Add Standard Discounts.

Additionally, you can configure discounts that require a purchase to receive the discount benefit. For example, you can configure a discount that gives the patron a 50% savings on a child admission when they buy two adult admissions at full price. Additionally, you can configure similar discounts that involve just merchandise items or both tickets and merchandise items. For more information about required purchase discounts, see Add Required Purchase Discounts.

You can also configure discounts that are based on the quantity of tickets or merchandise items purchased. For example, you can configure a discount that gives the patron a 20% discount on each ticket or merchandise item when they purchase five admission tickets or items. For more information about discounts based on quantity, see Add Quantity Discounts.

When setting up discounts for merchandise, you will also need to configure settings on the merchandise department records and merchandise item records to control what is eligible to be discounted. For example, on each department record, the Discounts allowed on items in this department checkbox determines whether items within the department are eligible to be discounted. Additionally, you can control whether a specific item within a department can be discounted by selecting or clearing the Discounts allowed on this item checkbox on each item record. For more information, see the “Merchandise” section of the help file.

Note: If your organization uses discounts, you must add debit and credit account or account code mappings that are used when generating general ledger distributions for discount revenue. For more information, see the “Manage General Ledger Account Setup” section of the help file.

For all discounts, you can configure them to be applied automatically based on the items being purchased or manually by the seller. You can also configure discounts as promotion codes that are entered at the point of sale.

Note: When you add a discount, you configure one set of availability parameters that determine if the discount is applicable. However, after you add the discount you can configure additional availability parameters from the discount record. For more information, see Configure Discount Availability.