Fees

Fees are additional charges that can be applied automatically at the point of sale on a per item or per order basis. You can charge a flat amount or configure the fee to be a percentage. The fees you charge depend entirely on your business processes. For example, if you offer delivery through standard or overnight mail, you should define fees for each and add them to the appropriate delivery methods. Your organization may also configure fees that are assigned to specific sales methods. For example, you may charge a fee for advance sales but not daily sales.

Additionally, you may need to set up per item fees for programs. For example, you may offer an art workshop that requires a materials fee. When you configure the materials fee, you then add the appropriate program to the fee. When an order is processed that involves a program with a fee, the appropriate fee is automatically charged for each ticket purchased. You cannot add per order fees to programs.

Note: If your organization charges fees, you must add debit and credit account code mappings that are used when generating general ledger distributions for fee revenue. For more information, see the “Map Account Codes for Ticketing Office” section of the help file.