Help Panel

We encourage platform managers to enable the help panel for all users with employee roles. For details, see Roles & Personas .

For user personas with the help panel enabled, a question mark appears in the upper right corner throughout the 'ON' products. When you select it, context sensitive help appears. Based on where you are in the 'ON' products, a specific help topic relevant to that part of the user interface appears. In other words, it’s help that’s “smart” enough to know what you’re working on.

From the help panel, you can also access resources from customer support:

  • Community - network with other users and share your ideas

  • Knowledgebase - search for troubleshooting tips and workarounds

  • Case Central - view your existing issues or start a new ticket

  • Chat - platform managers can talk to an analyst in real time

This shows the help panel which is embedded in the user interface.

From the help panel embedded in the 'ON' products, you can also select to undock undock icon the panel to move it to another part of your screen or expand the size the help panel.

As of March 7, 2018, the help panel now also includes a Table of Contents, which makes it easier to navigate and find information (in addition to the search function or breadcrumbs). To access the table of contents, select the "hamburger" icon. The table of contents expands and shows linked help options.

image shows the "hamburger" icon to expand the Table of Contents

Tip: Watch a video about this feature on YouTube!