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Inbox Message Permissions

Using the Inbox feature, constituents can compose messages to communicate internally with other constituents. Depending on the Inbox settings, constituents may be able to send messages to individuals and/or to groups.

If constituents have access to send messages to individuals, they can enter the individual's name in the "To" field when composing a message. If constituents have access to send bulk messages to groups, they can enter the group name in the "To" field and select {groupname} - Members, {groupname} - Parents of Members and/or {groupname} - Owners (depending on the group type, the owners will be listed as Teachers, Coaches, Advisors, or Leaders).

When a message is sent to multiple users, all recipients of the message will see a Reply All option (not a reply to sender option). That is, when a constituent replies to an Inbox message, they are always replying to the sender and to everyone else who was included on the original message. In order to send a message to an individual, a new thread must be started.

Note: Messages cannot exceed 50,000 characters.

The following permissions apply to constituents who have access to compose new messages (including bulk messages) in the Inbox:

Any constituent can send messages to:

  • Individuals who are enrolled in the same group as the constituent.

  • The owner(s) of the group in which the constituent is enrolled (the constituent can send messages to an individual owner or to "{groupname} - Owners").

Students can also send messages to:

  • Their parents.

  • All members of a group in which the student is enrolled (using "{groupname} - Members").

Parents can also send messages to:

  • Their child.

  • The owner(s) of the group in which their child is enrolled (parents can send messages to an individual owner or to "{groupname} - Owners").

  • Individual parents of students who are enrolled in the same group as their child.

  • All members of a group in which the parent is enrolled (using "{groupname} - Members").

Employees can also send messages to:

  • Other users with an employee role.

  • All members of a group in which the employee is enrolled (using "{groupname} - Members").

Candidates can also send messages to:

  • Their parents.

  • The admissions staff member who is assigned to them.

Parents of Candidates can also send messages to:

  • The admissions staff member who is assigned to their child.

Group Owners (Activity Leaders, Advisors, Coaches, Community Group Owners, Dorm Parents and Teachers) can also send messages to:

  • Members in their group (owners can send messages to an individual member or to "{groupname} - Members").

  • Parents of members in their group (owners can send messages to an individual parent or to "{groupname} - Parents of Members").

  • Other owners of the group (owners can send messages to an individual owner or to "{groupname} - Owners").

Group Managers (i.e. Academic Group Managers, Athletic Group Managers) can also send messages to:

  • Other users who have the same group manager role.

  • The owners of the groups they manage (managers can send messages to an individual owner or to "{groupname} - Owners").

  • All members of a group in which the manager is enrolled (using "{groupname} - Members").

Application Managers (i.e. Platform Managers, Page Managers) can also send messages to:

  • Other users who have the same application manager role.

  • All members of a group in which the manager is enrolled (using "{groupname} - Members").

Admissions Managers can also send messages to:

  • Candidates.

  • Parents of candidates.