The InfoSnap DataShuttle is currently a one-way data integration that updates constituent profile information from the "on" products directly into Blackbaud's Raiser's Edge. For more information, refer to the InfoSnap website.
Data syncs from the "on" products
The DataShuttle Manager role does not appear under My Roles for the user it is assigned to because no tasks are associated with this role. Adding a user to this role only serves as part of the process which establishes the connection with InfoSnap.
Please contact Support with the following information:
Examples of users and data that isn't syncing.
When the issue started occurring.
Please contact your Account Executive for details about installing this integration.