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Reconcile Fees

Using the Reconcile Fees task, admissions managers and staff can view the payment details for each submitted application and ensure that the correct payment was received or waived. Failed payments also appear in this task.

Managers and staff can mark each payment as “Handled” to acknowledge that the payment has been reviewed.  

To view and handle application fees:

  1. From the persona menu, select onBoard.

  2. Select Reconcile Fees under Process.

  3. Select Edit for the appropriate payment to view the details (Contact Information, Payment Information, Fee Information).

  4. Select Handle.

Admissions managers and staff can also use the "Processed Transactions with Student Details" and "Processed Credit Card Transactions" reports to view/print/export information about the credit card payments for the online application.