Hot Fix - June 21, 2017

Below are the bugs we have fixed and the usability adjustments we have made as part of the weekly hot fix for the “ON” products. Ticket numbers are listed for the hot fix items that were reported by schools. Thank you for reporting these issues so we can continue to improve our user experience.

Tip: Training Resources content moved to a new site.

The old K-12 products’ Training Resources site is no longer available. Most content from this site now lives on the “ON” products How-to page.

You can also access this page from the “ON” application by clicking the drop-down arrow next to your name and selecting Training Resources.

Open the K-12 101 page to access training modules for each “ON” product, in addition to customizable guides you can download and edit, creating internal documentation specific to your organization. The site also includes the Annual Procedures page, which details tasks needed to successfully close out a school year and prepare for the upcoming year.


  • Recently, an error occasionally appeared asking a student to review and correct incorrect data when a school form was submitted, even though the form submitted successfully. This is fixed.


  • Grade Plans can now be changed to not required after the plan has been created.

  • Recently, Transcript Credit Categories doubled the amount of credits students earned. This is fixed.

  • Previously, a timeout error appeared when users tried to submit a student medical form. This is fixed.

Note: On August 31, 2017, Blackbaud will discontinue support for Podium front-end websites. Podium was developed 15 years ago and there are less than 50 schools remaining. Schools currently using Podium for their front-end websites have an opportunity to redesign with onMessage® and take advantage of the Podium to onMessage 20% off redesign promotion. Contact your Account Manager to schedule a free consultation with a K-12 Designer.