It's always good to say thanks for the gifts you receive. Not only is it polite, but it helps foster relationships with donors and reaffirms your appreciation of their contributions. In addition, to help donors track their giving for tax purposes, you should provide receipts for their gifts. On a gift's record, you can view details about its acknowledgement letter and receipt under Acknowledgements.
To thank the donor for a gift, you should send an acknowledgement letter to recognize their generosity. At the top of a gift's record, and in the Acknowledgement status field, you can view whether it's been acknowledged.
Acknowledged — For an acknowledged gift, you can view which acknowledgement letter the donor received, and when it was sent.
Not acknowledged — For gifts that aren't yet acknowledged, you can view which letter to use.
Do not acknowledge — If the donor won't receive a letter, such as if you only acknowledge certain types or amounts of gifts, Do not acknowledge appears.
Tip: As you create acknowledgements, there are several things to keep in mind to craft a successful acknowledgement letter. For more information, see Acknowledgements Best Practices.
Note: In the database view, you can manage the gift's acknowledgement status and details on the Gift tab of its record. To generate acknowledgement letters, use the Donor Acknowledgement Letters task in Mail in the database view.
To help the donor track the charitable giving for tax purposes, you should provide a receipt for the gift. When you create a receipt, include all required tax-deductible related information and verbiage, and mention any benefits the donor receives in exchange for the gift, such as a coffee mug or t-shirt.
In the Receipt status field, you can view whether the gift was receipted.
Receipted — For a receipted gift, you can view details about the receipt.
Receipt date — When the gift was receipted
Receipt amount — The tax-deductible amount of the gift, such as minus the value of any benefits the donor received
Receipt number — The number of the receipt the donor received
Not receipted — For a gift that’s not yet receipted, you can view the tax-deductible amount to include.
Do not receipt — If the donor won't receive a receipt, such as if you send them for only certain types or amounts of gifts, Do not receipt appears.
Note: In the database view, you can manage the gift's receipt status and details on the Gift tab of its record. To generate receipts for gifts, use the Receipts task in Mail in the database view. When you run the Receipts task, the database view automatically updates the status and enters the receipt numbers for the gifts receipted.