Communication Preferences

Communication preferences are a constituent's specific rules of contact, such as to not call after 8:00 p.m. or on weekends. To help maintain positive relationships with constituents, use these rules to make informed decisions about when to reach out and to tailor communications to honor their requests. You can also set a date range of when a communication preference is valid or applies to the constituent. On a constituent's record, you can manage their rules of contact under Communication preferences.

Tip: While communication preferences indicate rules of contact for a constituent, you can also set rules for specific contact information — such as to not use a phone number or email address — under Contact information. For details, seeContact Information.

Note: In the database view, communication preferences appear as solicit codesand are configured from the Solicit Code category in Tables under Configuration.