Phone Numbers

To keep current with the best ways to reach a constituent (or related individual or organization), manage their phone numbers under Contact information on their record. To help decide where to call an individual or organization, you can select a status for each number.

  • Primary — If they have multiple phone numbers, mark their preferred point of contact as Primary.

  • Do not call — If they ask to not be contacted at a phone number, but you want to save it in case it's needed later, mark it as Do not call.

  • Inactive — If a phone number is no longer in use but you want to keep it, such as for historical reference, mark it as Inactive.

You can view up to three phone numbers under Phone numbers, with the primary number first. To view any additional phone numbers, such as those previously used, select and more.

Tip: Depending on your browser or device, select the phone number to call the constituent, such as on your phone or through Skype or another voice-over-Internet protocol (VoIP) application.