We've all felt frustrated by having so many logins to remember for our daily tasks. To simplify and improve your Blackbaud log-in experience, we streamlined our system so you can use one set of credentials to access all Blackbaud resources. With the new Blackbaud Omnibar and single sign-on features, you can log in to Altru, blackbaud.com, and other Blackbaud programs using the same username and password. For example, if you use Altru and Financial Edge NXT, when you log in to Altru with your Blackbaud single sign-on account, you are logged in to Financial Edge NXT automatically and you can easily navigate between the two programs in the same window.
Note: Your organization will be notified before being upgraded to the Blackbaud Omnibar with single sign-on support.
Before your site is upgraded:
|□||Blackbaud.com site administrators: Invite all users to create a Blackbaud ID account.|
After your site is upgraded:
|□||Altru system administrators: Invite existing users to link their Altru accounts to their Blackbaud ID account.|
|□||Altru users: Update your OData and API connnections.|
Tip: We recommend that you create a unique user account for each Altru user. For example, do not create one account that all ticket sellers share. If you must create a shared user account, make sure to use a shared email address for the login.
As part of the new log-in experience, we improved the way system administrators manage application users. From the Administration page, use the new Application Users link to complete these tasks:
Send user invitations
Link users to constituent records
Assign system roles
Disable user accounts
To provide Altru users with access to resources on blackbaud.com, site administrators will need to add users to their Blackbaud site account.
Note: The Organizational units area of Administration was removed. Going forward, you should use the new Application Users area to manage users and assign their roles.
Also, the Security and Change password links were removed from Administration. Use the System roles link to edit tasks and permissions for roles. Users will now manage their passwords using the Forgot password? link on the sign-in screen and from the Omnibar in Altru.
To add Altru user accounts, a system administrator sends invitations to new and existing Altru users to ask them to confirm their Blackbaud ID accounts.
Enter the user's name and email address. You can also link the user to a fundraiser constituent record and select their Altru roles.
Click Save & Invite. An email is sent to invite the user to confirm their single sign-on account for Altru.
The invited user must confirm the email address and sign in with their Blackbaud ID account. If the user does not have a Blackbaud ID account, they can create one from the sign-in screen.
Use the Status column on the Application Users page to monitor the status of invitations. You can also resend an invitation, if necessary.
Tip: To edit system roles for application users, from the Application Users page, expand an application user and click Edit. Use the checkboxes to add or remove system roles.
Note: Users can create a Blackbaud ID account without being invited by a site administrator. They can link this account to their Altru account for single sign-on, but they will not have full access to resources on blackbaud.com until a site administrator adds them to their organization account.
Log in to Altru or blackbaud.com. On the Omnibar, click the drop-down arrow next to your name and then click your email address to open your account.
Under Organization users, click Invite User.
Enter the user's first name, last name, and email address, and click Submit. To avoid confusion, enter the same email address used for the user's Altru account.
Select the user's main role and click Submit. You can select only one role in this step — once the user has confirmed the invitation, you can add additional roles.
When you click Submit, the user will receive an invitation email and you will receive a copy for your records. The user needs to click the link in the email to complete the process and activate the login.
Tip: Need help adding users? Check out this KB article.
Ask your site administrator to invite you to create a Blackbaud ID account, if you don't have one already. This is the login you may already use to access resources on blackbaud.com, such as Case Central or the Community.
After your site is enabled for the Blackbaud Omnibar and single sign-on, you'll need to link your existing Altru user account to your Blackbaud ID account. This is a one-time process.
From the Altru start page, click Start Altru.
The Blackbaud ID sign-in screen appears.
Note: If you don't already have a Blackbaud ID, on the sign-in screen, you can click Don't already have Blackbaud ID?. After you create a Blackbaud ID, you can link it to your Altru account for single sign-on, but you won't have full access to resources on blackbaud.com until a site administrator adds you to the organization account. If possible, we recommend that you have a system administrator invite you to create your Blackbaud ID.
Enter your Blackbaud ID credentials and click Sign in. The Link accounts screen appears. (This screen only appears the first time you log in after your site is enabled for single sign-on.)
Enter the username and password you currently use to log in to Altru.
Note: After the upgrade, if you try to log in to Altru without an invitation from your site administrator and you’ve forgotten your Altru credentials, you won't be able to reset your old Altru password from the Link accounts screen if you don't have an email associated with your Altru account. To bypass this issue, your system administrator needs to send you an invitation from the Application Users page. Once you receive the invitation and follow the link in the email, you’ll bypass the "old" login screen entirely and you won't need your forgotten or expired credentials.
To link your Altru account to your Blackbaud ID, click Link Accounts. The screen closes and Altru opens to the home page.
Note: Your Blackbaud ID credentials are now enabled for single sign-on and will be used to access all Blackbaud resources. You won't need to use your old Altru credentials again.
The login process is a little different than you're used to.
When you log in to Altru using your Blackbaud ID, you can use the new Blackbaud Omnibar.
From the Blackbaud Omnibar, you can:
Manage your Blackbaud account — including your contact information, email, and password.
Quickly switch between applications in the same window (if you use multiple Blackbaud programs).
Easily navigate from Altru to resources on blackbaud.com (Knowledgebase, Training) without having to log in for each.
The actions you’ll need to take after the upgrade will depend on your current setup.
Note: A benefit to using a Blackbaud ID for these connections is that passwords no longer expire after 90 days.
Scenario 1: We have a dedicated user account for API/Odata connections (like OdataUser1234) that is not used to log in to Altru.
If you have a dedicated user account for Odata/API connections, you won't need to change/update credentials right away — your existing Altru credentials will continue to work for Odata/API connections. However, the old 90 day password reset requirement means that you will eventually need to link the dedicated account to a Blackbaud ID before the password expires.
Scenario 2: I use my own login for API/Odata connections (such as JLewis1234) and I will link to a Blackbaud ID.
If you currently use the same username & password for Odata/API connections that you use to log in to Altru, you will need to update those credentials after the upgrade. For example, you'll link JLewis1234 (your current Altru account) to firstname.lastname@example.org (your new Blackbaud ID). When you connect to an Odata feed via Excel, enter your Blackbaud ID credentials to log in.
Scenario 3: I use my own login for API/Odata connections (such as JLewis1234) and I plan to link via Google Authentication.
Google authentication does not work with Odata or the API so you'll need to use Blackbaud authentication — even with a Gmail account.
Note: If you already authenticated your Blackbaud ID using your Google account, but want to switch to using Blackbaud authentication, follow these steps.
To update your email address or change your password, log in, and then click the drop-down arrow next to your name at the top of any Blackbaud web page to access your Blackbaud ID profile page. If you forget your password, click the Forgot password? link on the sign-in screen to receive a password reset email. Note: If you use Gmail to log in, Forgot password? does not appear, and you must access your Google account to change your password.
To increase security for your Blackbaud ID, you can enable two-step authentication. With this extra layer of security, your Blackbaud ID requires a unique verification code you receive on your personal device. To enable two-step authentication, go to your Blackbaud ID profile page and select Turn on under Two-step authentication. (If you sign in with Google, select Turn off Google authentication first.) Learn more about two-step authentication.
The link to the Organization calendar is now on the explorer bar.
To find your version number or installed products, open the help panel and then select About Altru.