Blackbaud Merchant and Payment Services
We encourage you to take advantage of these resources, should you need additional training or help.
Click here to access Blackbaud Merchant Services and Blackbaud MobilePay instructional videos.
The Payment Services Support team is available to answer your payment processing questions at no additional charge. They can be reached Monday-Thursday, 8:30 a.m.-8:00 p.m. ET, and Friday, 9:00 a.m.-8:00 p.m. ET, via:
- Live Chat
- Phone – 800.468.8996 (Press 1, #, *, 4 when prompted)
Outside of these hours, you can contact Payment Services Support for urgent after-hours issues by dialing 800.468.8996:
- Press 1 for Customer Support and press #, 8 to access the mission-critical menu.
- Press 4 for Payment Services Support