On Friday, February 28, Blackbaud was presented with a Bronze Stevie® Award in the Contact Center of the Year (Over 100 Seats) – Technology Industries category in the 14th annual Stevie Awards for Sales & Customer Service.
At Blackbaud, our mission is to provide cloud software, services, expertise and data intelligence that empower and connect people to drive impact for social good. Ensuring our customers are fully supported is a big part of fulfilling our mission. The Support team was recognized for our focus on customer delight in 2019. Those efforts involved maturing the global Support experience for customers, including consolidating or launching new offices in Central America, Europe, the United Kingdom and Asia Pacific allowing us to provide around the clock coverage for our customers. We also expanded our Support team to include billing and invoice support for customers, improving our responsiveness and resolution time.
Additionally, we put new processes in place to improve our business response to natural disasters. Blackbaud’s global headquarters is in Charleston, South Carolina—an area that has been impacted by evacuations the past four hurricane seasons. During the 2019 season, we were able to quickly deploy an offsite team well in advance of landfall projections, allowing us to continue providing support to our customers during a critical time.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
The awards were presented to honorees during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S. and several other nations attended.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories is available at www.StevieAwards.com/sales.