Paul and her supervisor came up with a solution to help limit the amount of requests she was receiving. They would re-educate and re-teach staff on how to use The Raiser’s Edge. This would empower staff to enter data in the appropriate places, run reports, and free Paul up to do the statistical analysis needed. The organization had planned to hire new staff during the year and purchased a Blackbaud Learn More training subscription in preparation. Since Learn More entitles everyone on staff to unlimited training for The Raiser’s Edge it made sense to take full advantage of the training subscription and encourage both new and existing staff to utilize the training available through Blackbaud Learn.
“We are very lucky in that our senior staff has been an advocate of the software and training from day one,” Paul said. “I think this is highly unusual in most nonprofits. It is essential though and the fact that it was pushed from the top down helped make our training program successful.”
The Baptist Foundation of Oklahoma came up with an out-of-the-box way to encourage its staff to participate in training. The team that took the most classes, on average, would receive a free lunch out and the afternoon off. The contest created excitement, emphasized the importance of following established standards and procedures, reiterated the importance of timely data to provide quality service, and created a little friendly competition. The Foundation launched its training challenge at a lunch ‘n learn where it debuted Blackbaud Learn and the many options available.