To overcome these challenges, AID Atlanta switched to Blackbaud NetCommunity in 2006. Blackbaud NetCommunity provides the functionality, the support, and the single-system solution that AID Atlanta was looking for. It works seamlessly with The Raiser’s Edge to give AID Atlanta the information it needs. It also has email solicitation functionality and online event fundraising capabilities. With Blackbaud NetCommunity, AID Atlanta got what it needed.
“We liked Blackbaud as a company and had a good relationship with them,” said Ed Doolittle, donor services manager for AID Atlanta. “The customer support with Blackbaud for both The Raiser’s Edge and [Blackbaud] NetCommunity is fantastic. We know when we call there is good likelihood that someone will answer the phone. We always know that our problem or issue is being addressed and it is always addressed in a timely manner. People sometimes forget the importance of good customer support. Having experienced poor support, we know how important it is and feel that Blackbaud has continually gone above and beyond.”
Ed Hohlbein, annual fund manager at AID Atlanta, added, “We also needed the seamless integration of data between our website and our database. That was a must. With Blackbaud, we knew without a doubt that we would get that capability. It was essential in order for us to move the organization in the direction we wanted.”
In addition to Blackbaud NetCommunity, AID Atlanta recently began to use Blackbaud Sphere’s Friends Asking Friends for its online event management.