Blackbaud Status

Apr 18, 2024

Unresolved incident: Active Issue Alert – Online Express - 000524437.

Apr 17, 2024

Active Issue Alert – Blackbaud Altru® - #000523699

Resolved - An issue impacting a subset of our customers should now be resolved and services should be restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 17, 13:52 EDT

Update - An issue impacting some of our customers should now be resolved and services should be restored. Our Engineers are continuing to monitor. If you have any questions about status in the future, you can always get updates at this page. Next updates will be on 4/17 at 2:00 PM ET.
Apr 17, 10:07 EDT

Monitoring - An issue impacting some of our customers should now be resolved and services should be restored. Our Engineers are continuing to monitor overnight. If you have any questions about status in the future, you can always get updates at this page. Next update 4/17 at 10:30 AM ET.
Apr 16, 18:20 EDT

Update - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint." Our engineers are still investigating the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 16:55 EDT

Update - While actively working on this issue, we've noted that some users began reporting timeout errors or "This page cannot be reached" on Tuesday around 2 PM EDT. We are seeing this clear for most users now so please try refreshing or logging in again. Our engineers continue diagnosing the event and working to resolve it for you. Please continue to reference this page for updates.
Apr 16, 14:45 EDT

Update - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are still investigating the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update for this issue will be provided by 5:00 PM EDT.
Apr 16, 14:06 EDT

Investigating - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are continuing to investigate and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update for this issue will be provided by 2:00 PM EDT.
Apr 16, 09:56 EDT

Monitoring - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are diagnosing the event and working to resolve it for you. Please continue to reference this page for updates.
Apr 15, 20:55 EDT

Update - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are diagnosing the event and working to resolve it for you. Please continue to reference this page for updates.
Apr 15, 13:32 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 11:09 EDT

Maintenance Overage 55803 - Multiple Services Affected

Resolved - This incident has been resolved.
Apr 17, 05:14 EDT

Identified - Maintenance ID 55803 - The maintenance that was scheduled to complete on 04/17/2024 at 03:00 AM EDT has been extended to 05:00 AM EDT.

This maintenance is necessary to perform a routine maintenance task in our environment. During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions; however, you should be able to immediately log back in. Your web view access will remain uninterrupted during this maintenance.

Please refer to this page for updates on the completion or additional extensions of the maintenance.
Apr 17, 03:25 EDT

Maintenance Overage 55367 - Multiple Services Affected

Resolved - This incident has been resolved.
Apr 17, 04:01 EDT

Identified - Maintenance ID 55367 - The maintenance that was scheduled to complete on 04/17/2024 at 03:00 AM EDT has been extended to 05:00 AM EDT.

This maintenance is necessary to perform a routine maintenance task in our environment. During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions; however, you should be able to immediately log back in.

Please refer to this page for updates on the completion or additional extensions of the maintenance.
Apr 17, 03:02 EDT

Apr 16, 2024

Active Issue Alert – JustGiving® from Blackbaud® - #000520996

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 17:29 EDT

Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/17/2024 1:00PM ET.
Apr 16, 11:38 EDT

Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/16/2024 10:00AM ET.
Apr 12, 14:12 EDT

Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/12/2024 10:00AM ET.
Apr 11, 11:24 EDT

Identified - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/09/2024 10:00AM ET.
Apr 8, 14:00 EDT

Active Issue Alert – Luminate Integration - #000524076

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 16:40 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 16:39 EDT

Active Issue Alert – Blackbaud Luminate Online® - #000523905

Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 10:54 EDT

Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 16, 10:37 EDT

Update - We've identified an issue impacting admins who are receiving errors when requesting SMS codes. This can be corrected by updating the country code on your record. Our engineers are currently investigating. However, donation pages are up and non-admin users are still able to login.
Apr 16, 10:21 EDT

Update - We've identified an issue impacting a subset of customers causing errors when requesting SMS codes. This can be corrected by updating the country code on your record. Our engineers are currently investigating.
Apr 16, 10:19 EDT

Investigating - We've identified an issue impacting a subset of customers causing errors when requesting SMS codes. This can be corrected by updating the country code on your record. Our engineers are currently investigating.
Apr 16, 10:19 EDT

Active Issue Alert – JustGiving® from Blackbaud - 000523863

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 08:22 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 08:20 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 07:46 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 07:11 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 06:28 EDT

Apr 15, 2024

Active Issue Alert – Blackbaud Altru - 000523774

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 15, 15:34 EDT

Update - Users may receive the following error may when adding rows to batch: "Error: an error occurred while sending credit card information to the Blackbaud Payment Service." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 15:13 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 14:57 EDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Active Issue Alert – Financial Edge NXT and Raiser's Edge NXT - 000523487

Resolved - This incident has been resolved.
Apr 12, 15:28 EDT

Update - We are aware of an issue where newly-invited users are not appearing when an admin is modifying user rights. Users may still access the solution upon accepting their invite. Engineers are working to resolve the issue. Please continue to reference this page for updates.
Apr 12, 13:41 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 12, 13:34 EDT

Active Issue Alert – Blackbaud eTapestry® - 000522551

Resolved - An issue impacting some of our customers causing intermittent slowness is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 14:45 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/15/2024.
Apr 12, 09:37 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/12/2024.
Apr 11, 14:13 EDT

Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/11/2024.
Apr 10, 10:39 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers will continue to investigate and review additional data. Please continue to reference this page for updates.
Apr 10, 07:39 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers are currently working to mitigate the issue. Our engineers will continue to investigate and review additional data. Please continue to reference this page for updates.
Apr 10, 07:14 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness. The fix has been implemented and we are continuing to monitor the results. At this time, the slowness has been mitigated. Please continue to reference this page for updates.
Apr 9, 14:17 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness. The fix has been implemented and we are continuing to monitor the results. At this time, the slowness has been mitigated. Further updates will be released at 10:00 AM ET on 04/10/2024.
Apr 9, 13:35 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness. A fix has been implemented and we are continuing to monitor the results. Please continue to reference this page for updates.
Apr 9, 12:03 EDT

Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness. A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.
Apr 9, 11:32 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 9, 11:25 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 9, 11:17 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 9, 09:28 EDT

Active Issue Alert – JustGiving - 000523259

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 14:14 EDT

Monitoring - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 11, 19:03 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 17:02 EDT

Active Issue Alert – Blackbaud Analytics - 000523378

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 12:12 EDT

Update - We have identified an issue impacting some of our customers causing Affluence Insight not being appended to records in ResearchPoint. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 12, 11:57 EDT

Update - We have identified an issue impacting some of our customers causing Affluence Insight not being appended to records in ResearchPoint. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 12, 11:17 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 12, 10:46 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 12, 10:13 EDT

Active Issue Alert – Blackbaud Grantmaking™ - #000523328

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 09:32 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 12, 07:07 EDT

Apr 11, 2024

Active Issue Alert – BBPS Provisioning - 000523313

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 21:54 EDT

Update - We are continuing to investigate this issue.
Apr 11, 21:33 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 21:24 EDT

Active Issue Alert – Blackbaud Merchant Services - 000523094

Resolved - This incident has been resolved.
Apr 11, 19:18 EDT

Update - Our engineers have identified a vendor issue that is causing intermittent CVV/CVC errors when attempting to process transactions. Subsequent attempts to transact are successful and donors should retry.
Apr 11, 13:08 EDT

Update - Our engineers have identified a vendor issue that is causing intermittent CVV/CVC errors when attempting to process transactions. Subsequent attempts to transact are successful and donors should retry.
Apr 11, 10:36 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 11, 10:31 EDT

Active Issue Alert – JustGiving® from Blackbaud® - 000523065

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 13:39 EDT

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 11, 09:22 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 08:31 EDT

Active Issue Alert – Justgiving - Request Entry-000523052

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 07:57 EDT

Identified - We have identified an issue impacting a subset of JustGiving customers. This is affecting new charities wishing to sign up for fundraising. An ‘Ouch!Something went wrong’ error message is received. There is also some restricted access to other areas of the JustGiving site, Terms and Conditions, Privacy Policy etc where the error message is also received. This is not affecting making donations to existing sites or pages. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Apr 11, 06:17 EDT

Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 06:01 EDT

Apr 10, 2024

Active Issue Alert – Financial Edge NXT - 000522887

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 11:45 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 10, 11:18 EDT

Apr 9, 2024

Apr 8, 2024

Active Issue Alert – JustGiving® from Blackbaud® - #000520996

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 8, 13:50 EDT

Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/09/2024 10:00AM ET.
Apr 8, 11:42 EDT

Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals within the affected services. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/08/2024 10:00AM ET.
Apr 5, 16:00 EDT

Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals within the affected services. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/04/2024 09:00AM ET.
Apr 3, 14:00 EDT

Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals within the affected services. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/03/2024 09:00AM ET.
Apr 2, 14:11 EDT

Identified - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals within the affected services. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided 04/02/2024 09:00AM ET.
Mar 29, 14:00 EDT

Investigating - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 29, 10:02 EDT

Apr 7, 2024

No incidents reported.

Apr 6, 2024

Active Issue Alert – Blackbaud Fundraiser Performance Management - 000522298

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 6, 16:31 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 6, 15:17 EDT

Active Issue Alert – Altru - 000522297

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 6, 13:55 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 6, 13:38 EDT

Apr 5, 2024

Active Issue Alert – Blackbaud Fundraiser Performance Management - 000522078

Resolved - This incident is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 5, 18:35 EDT

Identified - We have identified an issue impacting the FPM SFTP site. Customers may see delays in data being updated in the product, and will not be able to access the site to retrieve the nightly export files. Our engineers have diagnosed the issue and working to restore this service as quickly as possible. Please continue to reference this page for updates. The next update will be at 5:00 PM EST.
Apr 5, 12:29 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. The next update will be at 12:00 PM EST.
Apr 5, 08:42 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 5, 07:32 EDT

Active Issue Alert – Financial Edge NXT - 000522167

Resolved - This incident has been resolved.
Apr 5, 15:16 EDT

Update - We have identified an issue displaying an error Cannot locate AFN key in registry that is impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 5, 12:57 EDT

Investigating - We have identified an issue displaying an error Cannot locate AFN key in registry that is impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 5, 12:27 EDT

Active Issue Alert – Blackbaud Financial Edge NXT®, Blackbaud Raiser's Edge NXT® - #000522102

Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 5, 10:06 EDT

Update - We are continuing to investigate this issue.
Apr 5, 09:37 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 5, 09:37 EDT

Active Issue Alert – Blackbaud Grantmaking™ - #000522074

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 5, 09:00 EDT

Investigating - We have identified an issue impacting UK Grantmaking customers causing errors when generating email correspondence and exporting to Excel. Our engineers are diagnosing the event and are working to resolve as quickly as possible. Please continue to reference this page for updates.
Apr 5, 06:19 EDT

Apr 4, 2024

Active Issue Alert – Luminate CMS - 000522067

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 4, 21:34 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 4, 20:58 EDT

Active Issue Alert – Altru, Blackbaud Merchant Services - 000521893

Resolved - An issue impacting payment terminals both displaying an offline status within Altru and the BBMS portal has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 4, 13:05 EDT

Update - Our payment terminal provider has confirmed an issue on their side causing the impacted terminals to appear offline. They have identified the cause and are working on a fix. Please continue to reference this page for updates.
Apr 4, 12:22 EDT

Update - Select payment terminals are both displaying an offline status within Altru and the BBMS portal. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 4, 11:14 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 4, 11:04 EDT

Active Issue Alert – Blackbaud Grantmaking™ - 000521863

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 4, 10:17 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 4, 10:13 EDT

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