2020 Spring Update Video

Blackbaud Church Management

Our Blackbaud Church Management team is back with our Spring Update! We’ve released several updates and new features this quarter, and there’s even more goodness coming soon. This Spring has been an uncertain time for many churches who are shifting their services and communities online in response to the global pandemic. We want you know that now more than ever, our team is here for you! We are still listening to customer feedback, innovating quickly, and delivering new enhancements to Church Management every week. Now more than ever, it’s important that we do everything we can to deliver updates in Blackbaud Church Management that support your work.

We will be bringing you more video updates every quarter, but in the meantime, be sure to check out the product updates page and subscribe to the Church Engagement podcast to stay up-to-date on the latest.

Transcript:
Hey, church leaders. Here at Blackbaud, we know that every interaction that someone has at your church matters. So in this short video we're going to sit down with Courtney, our product manager for Blackbaud Faith Solutions, to talk through some of the upcoming updates we'll be making to Blackbaud Church Management to make your life easier, to track every step of the journey in someone's faith life. Stay tuned.

Hey Courtney, thanks for joining me.

Hey, Joel. Of course.

So last time we talked, we talked about all the exciting stuff we did last year in 2019. And I'd love to hear more about all the exciting stuff we're going to do this year in 2020. There's so much exciting things coming online soon, very soon, and some things this month.

That's awesome. What can we expect?

First off, we know churches want to keep track of and build relationships with their communities and congregations. I mean, that's the heart of a church management system. And coming in the next couple of months is the ability to auto add people to a workflow based on specific triggers, like if a new member joins or if somebody makes their first offering.

It starts the relationship off on the right foot. So for example, new people will get a welcome email. And then the pastor is reminded to follow up, and can invite them to meet for coffee or something a few days later.

I'd definitely recommend coffee.

It not only helps churches welcome new people but also keep track of major life events like a baptism, or a wedding, really just trying to ensure that the staff is able to understand where a person is in their life. And they can even take the action of assigning a relationship manager to people.

So something like a mentor?

Sort of. The relationship manager is a person that has had the most interactions with someone at the church, so they're responsible for stewarding them along on their faith journey. This way no step, need, or person slips through the cracks. We've also got some updates coming to volunteer management too.

Cool. Like what?

So right now churches can set up and manage volunteer requirements, opportunities, schedule volunteers for those opportunities. They can even match up volunteers based off of needs that the church has, to skills for the volunteers. And coming soon, when someone signs up as a volunteer, say as a parking lot attendant, or they're helping out in the children's ministry, they'll be able to get a notification as a reminder of when that date approaches. We know relationships aren't built in a one-hour service each week. We want to make sure we're providing tools for the church to continue to maximize the rest of the hours that they have. Take small group management: now people can search for and identify a small group that works for them.

That's awesome. I know so many people who are so excited for that.

Definitely. And small group metrics are a big indicator of engagement, so we're really excited about that one. Also this quarter, small group leaders will be able to take attendance directly from our app, Mobile Mission, and receive push notification reminders. This feature represents some really important element in our congregant engagement.

Courtney, you've shared so much with us and given me so much to think about.

I'm so excited about what this year is going to bring, especially to see what our church customers are able to do with the new features and capabilities we'll be delivering to them.

Me too.

If you want to learn more about what we talked about in this video and all of these amazing updates we're working on, or subscribe to our church engagement podcast, check the links below. We hope these upcoming features get you closer to your goal of reaching your congregation and growing your church. Thank you so much for watching this video. We'll see you soon.