2020 Summer Update Video

Blackbaud Church Management

Hey church leaders! We are back and excited to share with you new updates to help you grow your church and stay connected during this time. Thanks to valuable feedback from our church customers, our team has stayed busy making improvements in response to your great ideas. We’ve launched valuable new features like virtual meeting links and prayer wall functionality, for example! Check out this video for some of the highlights, and get a preview of what’s coming soon! We will be bringing you more video updates every quarter, but in the meantime, be sure to check out the product updates page and subscribe to the Church Engagement podcast to stay up-to-date on the latest.

Transcript:
- As work life has changed, we know that the most important thing that you need to do at your church is to engage your congregation virtually. So today, we're sitting down with Chelsea Edwards, Senior Product Marketing Manager of Blackbaud Faith Solutions to learn more about how we continue to update Blackbaud Faith Solutions to help you serve your church. Stay tuned to learn more. Morning Chelsea, how are ya?

- Hey Joel, I'm good. How are you?

- Not too bad.

- Cool, I just made some coffee actually.

- That looks so good.

- Do you wanna cup?

- I would absolutely love a cup.

- Okay sweet, let me grab you one. Here ya go.

- Thanks. That's exactly what I needed.

- Yes, so how are you doing with all these stay-at-home orders?

- Oh you know, just gettin' through, trying to stay busy, hanging out with the dog. How 'bout you?

- Yeah, I've been doing a lot of those same things too.

- All this whole stay-at-home quarantine thing has me thinkin' about how churches are having to adapt and change in the same way to grow and engage their church.

- Yeah, definitely. That's why I'm so excited about a lot of the updates the team has made to Blackbaud Church Management.

- Me too. What are some of the most impactful changes?

- Actually, within a week of stay-at-home orders being issued, the team built and chipped a totally new feature making it easier for small groups to meet virtually. So now small group leaders can either go to the small group section of Church Management or the Mobile Mission app and launch a virtual meeting link from there. We also just released a prayer wall functionality to help people stay connected digitally. So, church members can go on and post either a public or a private prayer request.

- That's so cool and it's so great to have the ability to connect directly from the palm of their hand.

- Yeah definitely, and kind of along those same lines, we heard some feedback from customers that now more than ever, it's important to be able to stay in touch with classes, both for adults and children. So we added some functionality to be able to communicate directly from within the system with either class participants or chaperones for younger children.

- That's so cool. And that was made based on user feedback, right?

- Right, similar to how earlier this year we incorporated feedback from our users around linking together a family unit. So we heard that it was super important to be able to enter a family into a system and link them together in Blackbaud Church Management.

- Man, that sounds awesome.

- Yeah, and we've actually taken it a step further too. So when we are back meeting in person for church services, and someone goes to check themselves in at a kiosk, we've made some usability enhancements. The buttons will be larger. It'll just be kinda be easier to navigate overall.

- And that's so important in helping keeping service and events run smoothly.

- Yeah, and speaking of events, we know that a big part of helping events run smoothly is your volunteers. So we've made some enhancements to volunteer management. You can actually now filter a list of volunteers by requirements, by position and by team. So, if someone has their requirements for a certain position, such as a background check, you can opt them into the list by default and those that don't have their requirement will be filtered out.

- That's so awesome since we all know that volunteering is such a key indicator of a church's health. So, being able to find ways for people to get involved in ministry and use their gifts is so important.

- Yeah definitely. One thing we added that's really cool is now you can actually text or email volunteers directly from the system, and if you have someone that wants to volunteer every week or on a regular basis, you can schedule them for a recurring volunteer event.

- That's so cool. So what about attendance? Do we have a way to know and track whose been attending services and events?

- Yeah, now we do actually. We made some really cool updates to congregation summary that show attendance and head count trends over time. So you can see which events are being the most well attended.

- That's a huge deal. I know I feel far more connected to an organization I've given to if they thank me afterward. So I know this will help encourage others to wanna give more.

- Yeah, they'll definitely feel more engaged and connected with some of the updates that we have coming later this year to congregate portal. So this is where users can actually go, self-serve certain areas of their profiles. So maybe they wanna update their contact information, look for a small group or update their gifts.

- So the feedback we get this summer on the portal will be crucial to help us speed up the process of building the right tool for the churches we serve.

- Yeah definitely, and one thing that we keep hearing is really important is event management. So we're also working on some updates to categorize events, so that they can be categorized as meetings, socials or other types of events, so that the church staff can have visibility into which types of events are most well attended.

- That's important information to know. I think the churches that we serve will really like that.

- Yeah, me too.

- Well, we really have been busy this year.

- We have and we have even more product updates coming soon, so we'll be back with an update every single quarter, so stay tuned.

- Well, thank you so much Chelsea for sharing all the amazing things we've been up to, and I can't wait to talk to you again.

- Yeah, you bet. I'll talk with you soon.

- So if you wanna learn more about these updates or what the Blackbaud Faith Team has been up to or subscribe to our podcast, "The Church Engagement Podcast", check the links below. It's always great to catch up with Chelsea. We are still adapting to these times and I know you are too. We just want you to know, we are always working to incorporate your feedback in the Blackbaud Church Management and we'll talk soon.