Blackbaud Merchant Services (BBMS)

Blackbaud Merchant Services (BBMS), Blackbaud’s end-to-end payment processing solution can be used with Giving, Event Registration, and Store. To use BBMS, schools must have a Blackbaud Payment Services (BBPS) account.

Tip: To learn more about BBMS, visit Blackbaud How-To Merchant and Payment Services . If you have any questions, please contact your Blackbaud account executive.

BBMS supports payment transactions with Visa, Mastercard, Discover, and American Express. BBMS also supports EFT/ACH for one-time gifts. Schools can create multiple gateways for different merchant accounts. Billing addresses are required when users submit a giving, event registration, or store form that uses BBMS.

BBMS supports one-time gifts as well as monthly and annual recurring gifts (up to 36 months). When donors make recurring gifts, giving managers can view the recurring schedules in the Recurring Payments task under Blackbaud School Website System , Approval. In this task, managers can see the recurring payment schedules, stop recurring payments, select a donor’s name to access additional details, and find recurring payments using the filter, sort, and search options. Recurring payments are automatically generated each month on the day specified by the donor on the giving form; however, if a failure occurs, the schedule will stop and a manager must intervene.

  • Giving managers, event registration managers, and store managers must add the BBMS account(s) to the Payment Processing task.

    To find it, select Core, Settings, Payment settings, and then Payment processing - Store, Payment processing - Events, Payment processing - Giving, Payment processing - Online application,

Note: Schools cannot set up a BBMS account without first creating a BBPS account.

  • Giving managers and event registration managers must associate a BBMS account with the appropriate giving and event registration forms. Store managers must select the BBMS account to use in the Payment Processing - Store task.

  • The following enhancements have been made for schools that use Blackbaud Merchant Services (BBMS) to process online gift payments:

    • Donors can make recurring gifts using direct debit/electronic funds transfer.

      Giving managers can enable EFT on the appropriate giving forms in Manage Giving Forms.

    • In Recurring Payments, giving managers can edit a donor’s billing address in the Billing Information block on the gift detail page.

      They can also update existing credit card information, or enter an entirely new credit card, in under Credit Card Information.

  1. Log in as an admissions, reenrollment, giving, registration, or store manager.

  2. Select Core.

  3. Select Settings.

  4. Select Payment Settings.

  5. Select Payment Processing.

  6. Select Edit next to the BBMS account you need to update.

  7. Enter a new password.

  8. Select Save.