Add Users to your Blackbaud Site Account

A site administrator must add users to the official Blackbaud organization account on blackbaud.com to grant them access to Blackbaud Support, training, and more.

Note: Users can create a Blackbaud ID account without being invited by a site administrator. They can link this account to their Altru account for single sign-on, but they will not have full access to resources on blackbaud.com until a site administrator adds them to their organization account.

Click to expand dropdownWhat is a blackbaud.com site administrator?

The blackbaud.com site administrator is generally your organization's primary contact with Blackbaud. This role is different from the Altru System Role Administrator and may not be the same person(s) in your organization.

Tip: Learn how to become a site administrator for your organization.

Click to expand dropdownAdd a user to your Blackbaud site account
  1. Log in to Altru or blackbaud.com. On the Omnibar, click the drop-down arrow next to your name and then click your email address to open your account.

  2. Under Organization users, click Invite User.

  3. Enter the user's first name, last name, and email address, and click Submit. To avoid confusion, enter the same email address used for the user's Altru account.

  4. Select the user's main role and click Submit. You can select only one role in this step — once the user has confirmed the invitation , you can add additional roles.

  5. When you click Submit, the user will receive an invitation email and you will receive a copy for your records. The user needs to click the link in the email to complete the process and activate the login.

    Tip: Need help adding users? Check out this KB article.