Update Your Password
Each application user manages their own password — system administrators cannot reset your password for you.
If you forget your password, click the Forgot password? link on the Blackbaud ID sign-in page to receive a password reset email. If you use Gmail to log in, the Forgot password? link does not appear. You must access your Google account to change your password.
Note: If you run into issues using the Forgot password? link on the Blackbaud ID sign-in page and cannot log in, contact the Altru Support team to reset your password.
Change your password
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Log in to the Blackbaud ID sign-in page.
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Click the drop-arrow next to your name at the top of any Blackbaud web page to access your Blackbaud ID profile page.
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Click View my account.
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Under About Me, click Change password.
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On the Change password screen, enter the new password.
Note: If you registered your account using Google, you'll get a message telling you to go to Google to update your password.
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Click Change to save the updated password and return to your profile page.
Password requirements
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Passwords must be these requirements:
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8 characters or more
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Passwords must contain at least three of the following four character types: uppercase letters (ABC), lowercase letters (abc), numbers (123), or symbol characters (!@#).
Other important information:
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A password cannot be the same or overly similar to a previously used password.
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Users will be locked out for 30 minutes after 5 incorrect password attempts in a 1 hour period.
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Passwords do not expire or need to be reset after a set amount of time.
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User accounts are automatically marked inactive after 180 days of inactivity. Users will need to reset their password to reactivate their account.