Keep Overage for Group Reservations

From a group sales reservation, you can decide to keep the overpaid amount on a reservation that has an overpayment. For example, if the balance of a reservation is $100 and the patron paid with a check written for $150, an option to keep the overage of $50 is available.

Note: You can only keep the overage of a reservation that is checked-in.

Add refunds for group sales reservation

  1. From Sales, under Daily tasks, click Group Sales. The Group Sales page appears.

  2. Select a reservation to keep an overage. The Group Sales Reservation page appears.

  3. In the Pricing section, click Keep overage. The confirmation screen appears.

  4. Verify the information and click Yes, to keep the overage.