Blackbaud Payment Service and Blackbaud Merchant Services

Your organization's primary contacts and site administrators may reset your Blackbaud Payment Service password or Blackbaud Merchant Services password(s). When they click to reset the password, you will receive an email with a secure link to reset the password online.

Warning: After you change your Blackbaud Payment Service (BBPS) or Blackbaud Merchant Services (BBMS) password(s), you must also update the Blackbaud applications below that use BBMS or BBPS with the new credentials. If you do not do so immediately, credit card and ACH (direct debit) transactions will fail to process.

  • Altru Arts & Cultural
  • Blackbaud Enterprise CRM
  • Blackbaud NetCommunity
  • Raiser's Edge

For more information, refer to How do I change my BBPS or BBMS password.

If your account is locked due to too many attempts to log into Blackbaud Merchant Services, click Unlock Account.


Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit

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