Welcome to our award-winning support team!

Blackbaud was recently recognized by the Stevie Awards because of our innovation in the area of customer support. We medaled in three categories, namely, Innovation in Customer Service, Best Use of Technology in Customer Service, and Contact Center of the Year. Read more about Powering the Nonprofit Community through Customer Support.

Silver Steve Award   Bronze Steve Award

We take pride in providing exceptional customer service. For more information about Blackbaud and Support, review the Customer Guide.

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QuestionsQuestions about your Blackbaud account? Visit our FAQs page to understand your invoice, obtain a W-9 form, manage your contact information, as well as other common questions!

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Serving the nonprofit, charitable giving, and education communities for more than 35 years, Blackbaud (NASDAQ:BLKB) combines technology solutions and expertise to help organizations achieve their missions. Blackbaud works in over 60 countries to support more than 35,000 customers, including nonprofits, K–12 private and higher education institutions, healthcare organizations, foundations, and other charitable giving entities, and corporations.

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