Welcome to our award-winning support team!

The Year's Ten Best Web Support Sites                 Silver Steve Award     Bronze Steve Award

Our support website was recently selected as one of the ten best by the Association of Support Professionals and Blackbaud was recently recognized by the Stevie Awards because of our innovation in the area of customer support. We medaled in three categories, namely, Innovation in Customer Service, Best Use of Technology in Customer Service, and Contact Center of the Year. Read more about Powering the Nonprofit Community through Customer Support.

We take pride in providing exceptional customer service. For more information about Blackbaud and Support, review the Customer Guide.

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QuestionsQuestions about your Blackbaud account? Visit our FAQs page to understand your invoice, obtain a W-9 form, manage your contact information, as well as other common questions!

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Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and relationship management, digital marketing, advocacy, accounting, payments, analytics, school management, grant management, corporate social responsibility, and volunteerism. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, Ireland, and the United Kingdom. For more information, visit www.blackbaud.com.

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