Blackbaud Twitter Guide


Twitter is a social networking service that enables users to send messages (called tweets) of 140 characters or less; it's a way of joining a larger conversation and engaging directly with your volunteers, donors, prospects, advocates and members. Your organization can use Twitter to give your donors a way to ask questions, engage program staff, and get help finding resources or using your website.

You can also use Twitter to network with other nonprofit professionals by using services like SocialWhoIs, Who Should I Follow, and Twellow; add yourself to these services so others can find you.

Additionally, you can use Twitter to make announcements, link to press releases, and share important news with your supporters. Check out 10 Ways Your Nonprofit Can Use Twitter.

If you're on Twitter, we encourage you to follow us at @blackbaud, @bbsupport, and @bbinteractive; you can also follow Blackbaud employees who have their own accounts and get the latest news on the Blackbaud Conference for Nonprofits by following @bbcon. Most questions about our products can't be answered in 140 characters or less, but if you tweet @bbsupport a question, we'll help get you the answer or let you know if it's better to create a case. We use Twitter to share Support and product news, inform users about support resources, and promote blog posts.

We use hashtags (i.e., #bbre) to indicate which product or service each tweet refers to. Here's a list of our hashtags; we encourage you to use these hashtags when you discuss our products and services and to tweet with us on Twitter:

Blackbaud Hashtags
Altru #blkbaltru
Blackbaud Conference #bbcon
Blackbaud CRM #blkbcrm
Blackbaud Direct Marketing #blkbdm
Blackbaud Internet Solutions #blkbis
Blackbaud Merchant Services #blkbpay
Blackbaud NetCommunity #blkbnc
Blackbaud Sphere #blkbsphere
Customer Support #blkbsupport
Data Enrichment Services #blkbdes
eTapestry #blkbetap
Faculty Access for the Web #blkbfaweb
Friends Asking Friends #blkbfaf
FundWare #blkbfw
Hosting Services #blkbhost
Luminate #blkblum
Online Campus Community #blkbocc
ProspectPoint #blkbpp
ResearchPoint #blkbrp
Student Billing #blkbsb
Target Analytics #blkbtarget
Team Approach #blkbta
The Education Edge #blkbee
The Financial Edge #blkbfe
The Patron Edge #blkbpe
The Raiser's Edge #blkbre
Training #blkblearn
WealthPoint #blkbwp


Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit

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