The Patron Edge

  • overview
  • features
  • modules
  • customer stories
  • pricing
 

Nonprofit Ticketing Management Software

The Patron Edge is a comprehensive ticketing management solution specifically designed to help organizations that sell reserved seating tickets boost attendance and increase revenue, as well as help general admissions organizations cultivate members and increase program attendance.

Flexible and versatile to meet the needs of large and small organizations, The Patron Edge can be used as a standalone ticketing and admissions management tool or in conjunction with The Raiser’s Edge, our comprehensive fundraising solution.

The Patron Edge for Reserved Seating Organizations

The Patron Edge is designed to help meet the specific, complex needs of busy box offices by managing relationships with each patron while giving ticketing professionals the tools they need to manage daily operations — from selling tickets to tracking and reporting on those sales.

  • Pick your own seat with online seat map and view from seat
  • Fully customizable venue maps and easy hall layout design
  • Purchase subscriptions online, while your box office manager maintains control over seating and pricing
  • Full Integration with The Raiser’s Edge
  • Offer multiple ticket-purchase options and manage a single event, subscriptions, or series of events
  • Offer patrons the ability to purchase tickets online with print-at-home capability

The Patron Edge for General Admissions Organizations

The Patron Edge meets the specific, complex needs of busy ticket counters and visitor centers. Quickly process and report on ticket sales; get a single view of members, visitors, and donors; and instantly access the information required to personalize customer and donor interactions.

  • Manage all ticketing and membership sales, both off and online
  • Offer online ticketing to increase member service and convenience with print at home capability
  • Build and strengthen relationships with members
  • Demonstrate increased financial accountability, fostering a positive community image
  • Enjoy full integration with The Raiser’s Edge
 
 

Features

The Patron Edge for Reserved Seating Organizations

The Patron Edge is a comprehensive ticketing management solution specifically designed to help organizations that sell reserved seat ticketing boost attendance and increase revenue. The Patron Edge meets the specific, complex needs of busy box offices by tracking all the details associated with building a strong relationship with each patron or visitor, while giving ticketing professionals the tools they need to manage daily operations — from selling tickets to tracking and reporting on those sales.

Learn more

Interactive Seat Maps

One seat map for the box office and online means that subscriber seats, seats renewing from last year, single-ticket purchases, special access seats, and any holds are all shown in one area that interacts between box office and online sales and pulls that seat from availability the moment it is chosen by anyone. Never oversell a seat or potentially lose a subscriber seat!

Patron Alerts

Personally connect with patrons with specific pop-ups at the box office showing who the patron is and what he or she means to your organization.

Capture Donations

Collect donations at every avenue – single ticket purchase, subscription purchase, or any interaction with the box office.

Single Patron Record

Connect to a record that tracks benefits, subscriber tickets, and bonus tickets used and remaining, multiple addresses and biographical information, codes to identify specific groups, donations, interests, and preferences for marketing. All the information you need to personally connect with your patrons!

Online Events Sales

Sell your events online alongside subscriptions, donations, and merchandise. Link to a landing page or into specific events or areas to make it easy to incorporate within your site. The look and feel can match your site so that online patrons feel comfortable navigating and adding items to their baskets for purchase.

Event Discount Options

Offer automatic discounts based on event, show, date, time of day, or even number or combination of events in the basket! Offer promotional codes that can be entered at the checkout screen for a discount.

Self Service Options

Patrons can log in and renew subscriptions, view current address information, or update personal details, show latest ticket purchases, and print past confirmation forms. Allow print-at-home tickets to further the self-service that online clients expect and scan the barcodes at entry for access control.

The Patron Edge for General Admissions Organizations

The Patron Edge meets the specific, complex needs of busy ticket counters and visitor centers. Organizations of all types and sizes can quickly process and report on ticket sales; get a single view of members, visitors, and donors; and instantly access the information required to personalize customer and donor interactions.

Learn more

Touch Screen Sales Interface

Easy-to-use touchscreen interface for speedy ticket sales, easy turnback or exchanging tickets toward a membership, membership sales, donations collections, and more within simple transactions.

Member Alerts

Scan membership cards to recognize members at the ticket desk and offer immediate benefits or free items at the ticket desk. Show important information about a member in pop-ups at your ticket desk to ensure that personal attention is given no matter where your visitor purchases tickets.

Single Member Record

Member records allow you to track ticket purchases, memberships, benefits used to date or remaining, interests and marketing information, biographical and relationship information, and multiple addresses for full data analysis.

Online Sales

Sell your events online alongside memberships, donations, and merchandise. Link to a landing page or into specific events or areas to make it easy to incorporate within your site. The look and feel can match your site so that online patrons feel comfortable navigating around and adding items to their baskets for purchase.

Real-Time Ticket Capacity

Have no fear of overselling your timed entry or general admission events because capacity is updated in real time.

Member Discount Options

Offer automatic discounts based on event, show, date, time of day, or even number or combination of events in the basket! Offer promotional codes that can be entered at the checkout screen for a discount.

 
 

Modules

 

General Admissions

Reserved Seating

The Patron Edge Online

Allows users to create a login and password, along with managing account preferences. Allows users to update personal information, set show or event preferences, view order history, and more.

The Patron Edge Online Donations

Allows members and patrons to donate to your organization and specific purposes online, all in the same transaction as buying tickets, memberships, or subscriptions.

The Patron Edge Online Subscriptions and Prepaid Wait Lists

Allow patrons to pick subscription packages online, whether they’re flex or fixed subscriptions.

 

The Patron Edge Online Subscription Renewals

Allows patrons with an online account to log in and renew their subscriptions with a few clicks of a button!

 

The Patron Edge Online Membership

Allows users to browse and select the best-fit membership, all while shopping for tickets and special events!

 

The Patron Edge Online Membership Renewals

Allows members with an online account to log in and renew their memberships with a few clicks of a button!

 

The Patron Edge Online Merchandise, Gift Certificates, and Gift Cards

Allows your users to buy merchandise items or gift cards online. Even allows them to redeem gift cards online!

The Patron Edge Online Packages, Coupons, and Membership Benefits

Allows your organization to start promoting events or membership/subscriptions online with package deals or coupons to be redeemed online!

The Patron Edge Online Resale and Forward

Tired of empty seats when you sold tickets for those seats? This allows patrons with an online account to log in and manage tickets they have purchased but may not be able to use. They can forward tickets to another person to print and use, or they can even put the tickets on consignment through your box office.

 

The Patron Edge Online Print at Home

Allow your ticket buyers to buy and print their tickets at home, even while in their bathrobes! Sell advertising space, provide coupons, add sponsor logos, and more to an unlimited number of ticket designs!

The Patron Edge Online Combos

Offer your constituents an easy way to purchase pre-packaged combination tickets online so they can participate in many activities and events at your organization. This allows you to link multiple events together that can be purchased online from one screen.

 
 

Pricing

Blackbaud offers The Patron Edge as a customized point solution for arts & cultural organizations regardless of size or complexity. Please contact us to learn more about the pricing components of The Patron Edge.

 
 

Resources

 

The Patron Edge at a Glance:

Manage Ticketing Operations

Sell tickets quickly and effortlessly with user-friendly touch screens. Tailor the sales flow to meet your business needs for walk-up and phone room sales.

  • Add multiple events, memberships, donations, and merchandise to a virtual “shopping basket” for payment. Allow staff access to biographical and demographic information on customers, as well as purchase and payment histories. Your data will always be current and up to date!
  • Allow package functionality and membership benefits that provide the ability to give discounts automatically based on your business rules.

more

Boost Ticket Sales and Cut Expenses

Attract new audiences by offering the convenience of making a donation or purchasing admission and memberships online, all in a single transaction. Increase revenue with simple ticket design, allowing for additional advertising opportunities with image printing on front and back.

  • Improve productivity with customizable sales flow, user-defined screens and customized processes
  • Save money on direct mail by capturing current customer information during any transaction
  • Share key biographical data across your fundraising and ticketing systems to eliminate double data entry, decrease overall cost, and improve customer service

more

Build and Strengthen Relationships with Supporters

The Patron Edge manages the job of cultivating members and enables organizations to better communicate with customers to make smarter decisions through segmentation, analysis, and insightful reports.

  • Personalize interactions with customers using membership card scanning to automate individual recognition and benefit association
  • Enable pop-up comments so visitor services staff are better able to personalize interactions with key supporters
  • Create personalized acknowledgments, renewal letters, and emails which allow for more effective communication with patrons and members

more

Provide Exceptional Customer Service with Online Ticketing

Allow supporters to book tours, purchase admission, and make online donations — even allow ticket printing at home. Deliver improved customer service that can in turn help you to retain supporters and increase ticket and admission sales.

  • Reduce long lines and save your organization time and money with online admission and membership sales
  • Provide online access for your supporters to update their memberships, biographical information, and interests in real-time
  • Provide supporters the convenience of print-at-home tickets

more

Increase Online Revenue

Drive your organization’s revenue by setting and retaining all online per-ticket fees since no vendor fees exist.

  • Create an easy method for your supporters to make donations
  • Channel your supporters’ donations directly into The Patron Edge and The Raiser’s Edge

more

Reduce Expenses, Time, and Staff Requirements

 

  • Reduce long lines and save your organization time and money with online ticket sales.
  • Allow your supporters to renew their memberships, subscriptions and series online so your staff can save hours of time

more

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