Email contains Messages, Newsletters, Templates, Lists, Acknowledgements, eCards templates, Invalid accounts, Campaigns, and Notifications. When you create an email message in the program, you first create an email template. Next, you create the list of email recipients. Lastly, you select the type of email to send: message, newsletter, or acknowledgement.
Tip: For best practice information about email, refer to Blackbaud Communication Services Best Practices for Email.
In Invalid accounts, you can view email address accounts reported as “invalid” by their host Internet Service Provider (ISP). For example, an ISP may report an email address account as invalid due to a nonexistent or canceled account. Typical causes of an invalid account occur when the email address contains a typographical error or the email account is canceled due to inactivity.
When you host multiple sites, you can create email for individual sites. To do this, log in to the site and create the email. For more information, see Go to Site.
Show Me: Watch an overview of the email process.