A “bounced” email is one that is sent but cannot be delivered. The email Message Report includes details about two types of bounces: hard and soft. A hard bounce occurs when you send the message to an invalid account. A soft bounce occurs if the message reaches the recipient’s mail server but cannot be delivered. This may happen, for example, if the recipient’s mailbox is full or the size of the message is too large. You can view a breakdown of how many messages bounced and the type of bounce that occurred.
| • | To view a breakdown of how many copies of a sent message bounced, select the Messages Sent tab of the Message Report tab on the Message Report screen. For information about the Message Report tab, see View details about a sent message. |
| • | To view a breakdown of how many copies of a sent newsletter issue bounced, select the Issues Sent tab of the Issue Report tab on the Issue Report screen. For information about the Issues Report tab, see View the tabs of a sent newsletter issue. |
| • | To view a breakdown of how many copies of a sent acknowledgement bounced, select the Acknowledgements Sent tab of the Acknowledgements Report tab on the Acknowledgements Report screen. For information about the Acknowledgements Report tab, see View the tabs of a sent acknowledgement email. |
If a sent email bounces, you can view the bounce error. For a message or newsletter, you can view bounce information on the Recipients tab on the Message Report or Issue Report screen. For an acknowledgement, you can view bounce information on the Messages tab on the Acknowledgement Report screen. To view a bounce error of an email, click Click here to view detailed bounce information in the Actions column. The Bounce Information screen appears and displays the exact wording of the bounce error. For information about the Recipients tabs, see View details about a sent message or View the tabs of a sent newsletter issue. For information about the Messages tab, see View the tabs of a sent acknowledgement email.
How the program handles a bounced email depends on the type of delivery failure.
| • | If the bounce error is caused by a temporary failure such as a network error, full mailbox, or content filter, the program tries to send the email again periodically for up to 8 hours. For a message or newsletter, you can view the latest bounce information on the Recipients tab on the Message Report or Issue Report screen. For an acknowledgement, you can view the latest bounce information on the Messages tab on the Acknowledgement Report screen. |
Note: If an Acknowledgement email bounces due to a temporary failure, you can click Click here to resend in the Action column to attempt to send the email again.
| • | If the bounce error is caused by a permanent failure, such as an unknown user or address, the account is marked invalid. You can also view bounce information about these accounts in Invalid accounts. For information about how to manage your invalid accounts, see Invalid Accounts. |
Note: To prevent your email address from being blacklisted, the program does not send email to an account that is marked invalid.