Blackbaud Is Reimagining the Future of Education with AI

At Blackbaud, we believe AI should do more than automate tasks—it should help people do their best work. That’s why we’re starting to strategically embed Blackbaud AI across our education software portfolio to help educators and administrators focus on what matters most: delivering exceptional outcomes for students and families. 

Solving Real Challenges in Education 

Educators today are navigating increasing demands with limited time and resources. Teachers are balancing instruction with administrative work. School staff are managing complex operations while trying to stay connected to students and families. And school leadership is looking for smarter ways to leverage data to drive decisions. 

We’re designing AI to help schools reimagine what’s possible, shifting time and energy away from administrative burdens and freeing up time to focus instead on student success, personalized learning and empowered educators.

• Spend more time on student success and less on paperwork: Picture a classroom where teachers receive AI-generated feedback on assignments—giving them a thoughtful starting point for grading and comments. While AI will never replace the human insight educators bring, it can help lighten the load and free up time for deeper engagement with students. 

• Personalize learning experiences to meet individual student needs: Now, envision a future where every student has a personal AI companion at home—quietly supporting them through homework, easing frustration, and turning moments of confusion into opportunities for growth. 

• Streamline operations and reduce the burden on overextended teams: Consider the possibilities when product navigation intuitively guides users through complex workflows with simple, conversational prompts—like “Take me to the annual rollover”—transforming friction into flow and empowering users to move with confidence. Or envision an AI agent that automatically follows up with families on overdue tuition payments—saving school teams valuable time and allowing staff to focus on more meaningful, mission-centered work. 

• Surface insights from data to inform decisions and improve outcomes: Imagine a future where data from traditionally siloed sources seamlessly converges—giving you the power to recognize when a student begins to disengage before the signs become visible. Intelligent agents for good could synthesize these insights in real time, not only surfacing emerging challenges but also recommending personalized interventions to help every student thrive. 

We’re shaping AI to be a quiet force for good—working behind the scenes, adapting to school workflows, and helping educators reclaim time for what matters most. Whether it’s helping a teacher provide timely feedback, enabling an administrator to quickly find critical information, or supporting a family to navigate the school day—our AI vision is to make every interaction more efficient and meaningful. 

We’re also exploring how intelligent agents for good can scale impact across key areas such as enrollment logistics, tuition collection, student retention, and alumni and donor engagement—enabling school teams to keep operations running efficiently while focusing on the human connection. 

Want to hear directly from educators about how they envision AI supporting their work? Check out our companion blog post, shaped by real teacher insights →

Built with Purpose, Powered by Partnership 

Our approach to AI is grounded in responsibility, transparency, and trust. We’re building with intention, listening closely to our customers, and partnering with innovators across the education ecosystem to ensure our solutions are both powerful and practical. 

As we continue to expand our Intelligence for Good® strategy, we’re excited about what’s ahead—and we’re committed to delivering AI that helps schools thrive in a dynamic, data-rich world. 

Join us at bbcon 2025 to see how we’re shaping the future of education—together.