Contact Blackbaud

In addition to Blackbaud's world headquarters in Charleston, South Carolina, Blackbaud maintains offices in Canada, the UK, and Australia. To contact our international offices, please click here.

 

Headquarters — Charleston, SC, USA

Phone (toll-free)

1.800.443.9441

Phone (international)

001.843.216.6200

Fax

1.843.216.6100

Address

World Headquarters
65 Fairchild Street
Charleston, SC 29492

Customer Operations Center
2000 Daniel Island Drive
Charleston, SC 29492-7541

Solutions Chat

Chat Now

Media

Phone

1.800.443.9441 x3307

Request an interview or information 
about the company

media@blackbaud.com

Products and Services

Phone

1.800.443.9441

Fax

1.843.216.6111

Request information about Blackbaud's products and services.

solutions@blackbaud.com

Request information about Blackbaud's International Conference on Philanthropy

conference@blackbaud.com

Contact Customer Service about billing and invoices

1.800.468.8996 option 4, sub-option 2
BlackbaudAccounts.Receivable@blackbaud.com

Customer Support

Data Subject Rights

View here

Check the status of your solutions and services

Blackbaud Status Page

Online

Chat Support or Case Central

Phone 

Customer Support: 1.800.468.8996, option 1  (Phone Tree)

Reeher: 651.313.6000, option 2, 8AM - 5PM CST

If you are an individual using JustGiving or everydayhero to raise funds, please go to help.justgiving.com/hc/en-us or supporter.help-us.everydayhero.com/hc/en-us for consumer assistance.

Hours of operation

Support analysts are available Monday through Friday from 8:30 a.m. to 8 p.m. ET, excluding holidays

Training

Phone

1.800.468.8996 option 3

Request Blackbaud University, regional, and on-site training information

traininghelp@blackbaud.com

Blackbaud Forms

Phone

1.866.422.3676

Fax

1.866.262.9590

Request information about Blackbaud software compatible, pre-printed checks, forms, tickets, and membership cards

forms@blackbaud.com

Documentation

Submit feedback about user guides and help files

documentationcomments@blackbaud.com

Purchase a printed manual

manualrequest@blackbaud.com

Website feedback

Submit feedback about our website

Take our website survey 

Review our privacy policy

Regional Offices

Austin, Texas

11501 Domain Drive, Suite 200
Austin, TX 78758

Phone: 888.528.9501
Email: austininfo@blackbaud.com

San Francisco, California

44 Montgomery Street
San Francisco, CA 94104

New York

500 7th Avenue
New York, NY 10018

Phone: 800.899.0890

Blackbaud’s K12 Group

New Hampshire

6 Bedford Farms Drive
2nd Fl, East Wing
Bedford, NH 03110

Direct: 603-310-4124

SmartTuition Office

New Jersey

10 Woodbridge Center Drive #200
Woodbridge Township, NJ 07095

Phone: 866.395.2986