Contact Blackbaud

In addition to Blackbaud's world headquarters in Charleston, South Carolina, Blackbaud maintains offices in Canada, the UK, and Australia. To contact our international offices, please click here.

 

Headquarters — Charleston, SC, USA

Phone (toll-free)

1.800.443.9441

Phone (international)

001.843.216.6200

Fax

1.843.216.6100

Address

2000 Daniel Island Drive
Charleston, SC 29492-7541

Solutions Chat

Chat Now

Media

Phone

1.800.443.9441 x3307

Request an interview or information 
about the company

media@blackbaud.com

Products and Services

Phone

1.800.443.9441

Fax

1.843.216.6111

Request information about Blackbaud's products and services.

solutions@blackbaud.com

Request information about Blackbaud's International Conference on Philanthropy

conference@blackbaud.com

Contact Customer Service about billing and invoices.

1.800.468.8996 option 4, sub-option 2
BlackbaudAccounts.Receivable@blackbaud.com

Customer Support

Data Subject Rights

View here.

Check the status of your solutions and services.

Blackbaud Status Page

Online

Chat Support or Case Central

Phone 

Customer Support: 1.800.468.8996, option 1  (Phone Tree)

Luminate, Attentive.ly: 1.888.528.9501, option 2

ON Products: 1.800.681.6192

Gifts, AngelPoints, IGAM: 1.877.704.3343

FIMS: 1.800.256.7772

AcademicWorks: 1.888.376.4252, option 2

Seraphim: 1.855.681.6160

Hours of operation

Support analysts are available Monday through Friday from 8:30 a.m. to 8 p.m. ET, excluding holidays.

Training

Phone

1.800.468.8996 option 3

Request Blackbaud University, regional, and on-site training information.

traininghelp@blackbaud.com

Blackbaud Forms

Phone

1.866.422.3676

Fax

1.866.262.9590

Request information about Blackbaud software compatible, pre-printed checks, forms, tickets, and membership cards.

forms@blackbaud.com

Documentation

Submit feedback about user guides and help files

documentationcomments@blackbaud.com

Purchase a printed manual

manualrequest@blackbaud.com

Website feedback

Submit feedback about our website

Take our website survey

Review our privacy policy.

Regional Offices

Austin, Texas

11501 Domain Drive, Suite 200
Austin, TX 78758

Phone: 888.528.9501
Email: austininfo@blackbaud.com

Oakland, California

1111 Broadway
Oakland, CA 94607

San Francisco, California

44 Montgomery St
San Francisco, CA 94104

San Diego, California

5375 Mira Sorrento Place, Suite 600
San Diego, CA 92121

Request information about our San Diego office by email: solutions@blackbaud.com

Washington, DC

1255 23rd Street, NW, Suite 650
Washington, DC 20037

Indianapolis, IN

501 N. Pennsylvania Pkwy, Suite 400
Indianapolis, IN 46280

Request information about eTapestry products and services by email: leads@eTapestry.com

Cambridge, MA

We Work
200 Portland Street
Boston, MA 02114

Request information about Target Analytics products and services by email: solutions@blackbaud.com

Microedge Offices

New York

619 West 54th Street, 10th Floor
New York, NY 10019

Phone: 800.899.0890

Minnesota

7900 W. 78th Street, Suite 350 
Edina, MN 55439

Phone: 800.899.0890

Blackbaud’s K12 Group

New Hampshire

6 Bedford Farms Dr.
2nd Fl, East Wing
Bedford, NH 03110

Direct: 603-310-4124

SmartTuition Office

New Jersey

10 Woodbridge Center Dr #200
Woodbridge Township, NJ 07095

Phone: 866.395.2986