2023 Updates to Blackbaud Payment and Merchant Services

This information is for Blackbaud Payment and Merchant Services customers.


Blackbaud Merchant Services is a foundation for Blackbaud’s new digital giving capabilities. As we prepare for new donation forms, which will be exclusive to Blackbaud Merchant Services in 2023, we are ensuring that all Blackbaud Merchant Services customers get the same great level of service to enable future features of online giving.

Blackbaud Merchant Services rates will change on August 1, 2023. The new effective rate will be 2.79%. The American Express rate of 3.5% and the per transaction rate of $.30 are not changing. There are no changes to PayPal, ACH, or BBPS Interconnect. We are working to quickly bring ongoing enhancements across all markets in compliance with local regulations and user preferences. This rate change allows us to continue to keep up with the increasing costs of the payment industry while preparing for forthcoming innovation in digital giving.

Learn more

Review Frequently Asked Questions (FAQs) below or visit these helpful resources:

Frequently Asked Questions

Blackbaud Merchant Services rates will change on August 1, 2023. We continue working to bring ongoing enhancements across all markets in compliance with local regulation and user preferences.

No, your Blackbaud Merchant Services rates will automatically update for transactions beginning August 1, 2023.

Rates will be updated for Blackbaud Merchant Services on August 1, 2023.

Currency Existing BBMS Rate New Blackbaud Merchant Services Rate (Aug ’23)
USD 2.5% + $0.30 (3.5% for AMEX) 2.79% + $0.30 (3.5% for AMEX)
CAD 2.5% + $0.30 (3.5% AMEX) 2.79% + $0.30 (3.5% for AMEX)
GBP 2.5% + £0.20 (+3.5% for AMEX) 2.79% + £0.20 (3.5% for AMEX)
EUR 2.5% + €0.20 (3.5% for AMEX) 2.79% + €0.20 (3.5% for AMEX)
AUD/NZD Tiered rates based on volume (+1% for AMEX) No change

These rates apply to all transactions, regardless of entry method.

Daily disbursements (for all currencies excluding Euro) and Credit Card Updater (for accounts processing in US and Canadian dollars) are available at no additional cost. For more information, visit resources in the Payments Help Center.

As of August 2023, Credit Card Updater is now available for all Blackbaud Merchant Services currencies! The service is automatically included in your Blackbaud Merchant Services rate at no additional cost. Credit Card Updater is currently supported in Blackbaud Altru, Blackbaud CRM, Blackbaud eTapestry, Blackbaud Luminate Online, Blackbaud Raiser’s Edge, and Blackbaud Raiser’s Edge NXT. For more information, see Credit Card Updater.

Daily disbursements will not be automatically turned on; you can opt in from the Blackbaud Merchant Services Web Portal.

The per transaction fee has not changed and neither has the monthly minimum.

No, the rate table will follow the existing interconnect per transaction fees as follows:

Annual Transactions Tier Price (USD and CAD)
1,500 $450
2,000 $600
4,000 $1,200
6,000 $1,800
8,000 $2,400
10,000 $2,500
Over 10,000 Contact Account Executive for pricing

While the payments industry continues to impose increasing costs, Blackbaud Payments Services rates have remained constant for many years. With these rate changes, we are working to both remain competitive in the payments industry and streamline globally to a simplified rate structure.

These updates also enable us to provide key innovation in the Digital Giving space. As always, Blackbaud is committed to providing you with modern and innovative tools that help you raise more money to support your mission. To learn more, watch the October Product Update Briefing for Payment Services.

No, the 3.5% rate for American Express remains the same.

There are no changes to Blackbaud’s PayPal Rates which are as follows: 

Currency Current PayPal Rate New PayPal Rate (Aug ’23)
USD 2.9% + $.30 No change
CAD 2.9% + $.30 No change
GBP 2.9% + £0.20 No change
EUR 2.9% + €0.20 No change
AUD 1.1% + $0.29 No change

No, YourCause processes through the Blackbaud Giving Fund or international giving partner and is not subject to these changes.

Yes, MobilePay Terminal transactions will follow the standard rate pricing by currency, where available.

Yes, for currencies where direct debits are accepted, the below rates will apply:

Currency Current ACH Direct Debit Rate New ACH Direct Debit Rate
USD 1.00% + $0.30/transaction
$5 cap per transaction
No change
CAD 1.00% + $0.30/transaction
$5 cap per transaction
No change
GBP Not Applicable

The returned check fee remains at $5 per occurrence.

Many factors determine how the rate change will impact your organization, including average gift size, transactional volume, and credit card brand mix.  For help calculating your specific rate impact, contact your Customer Success Manager.

In addition, Complete Cover and donor cover for Blackbaud Raiser’s Edge NXT® and Blackbaud eTapestry® customers offer ways to reduce, or even removefees associated with online transactions.  To datewe have put hundreds of thousands of dollars back into our customers’ missionswith over 85% of donoropting in for participating organizations. 

No, this does not apply to your organization if you have negotiated a custom rate. For more information, please see the Blackbaud Payment Service Terms.

Blackbaud Merchant Services rates encompass the cost of actually processing a given transaction. The Blackbaud Payment Service Interconnect Fee is designed to encompass the collection, transmission, and storing of credit card data for payment processing with third-party credit card payment gateway service providers and credit card processors. The Payment Enablement Fee helps support the efforts needed to build, maintain, and support secure, compliant, and reliable connections for our customers leveraging payments-enabled solutions.

Have more questions? Please contact your Customer Success Manager or Blackbaud Payment Services Account Executive for additional information.