As Simple as 1-2-3
Once you’ve set up your Blackbaud Merchant Services account and requested your free credit card readers*, configuring Blackbaud MobilePay can be completed in three easy steps:
- Generate a security key for your mobile phone or tablet.
- Download the free Blackbaud MobilePay app from the Apple App Store SM or Google Play™ store.
- Login to the app with your username, password, and security code.
*Each Blackbaud client will receive up to two free credit card readers. Additional readers are available upon request.
Swipe and Save
Unlike other free credit card readers, Blackbaud MobilePay features one low rate for both swiped and hand-keyed mobile transactions. That rate is the same for all card brands: Visa®, MasterCard®, Discover®, and American Express®. In addition, there are no hidden fees, including no extra mobile processing expenses. So, every time you swipe, you save.
Data Security with Every Transaction
Blackbaud MobilePay transactions are encrypted when the card is swiped and the data is stored on our secure servers, not your mobile phone or tablet. Since our free credit card reader is powered by Blackbaud Merchant Services, a PCI-compliant payment solution, you don’t have to worry about protecting your constituents’ card information.
24/7 Report Access
Every Blackbaud MobilePay transaction is recorded and you can access detailed reports from the Blackbaud Merchant Services web portal anytime. You can also import the transaction information into most Blackbaud software and easily match it to the constituent record, since Blackbaud MobilePay collects data that makes it easier to track payments back to your supporters.
Automated Email Acknowledgements
After every transaction, Blackbaud MobilePay gives you the option to email—or resend—an acknowledgement with the payment information and your organization’s name and phone number. This reduces the risk of a chargeback, saving your nonprofit time and money. And if you ever need to access a copy of the acknowledgement, you can do so from the Blackbaud Merchant Services web portal.
Blackbaud Software Integration
Blackbaud MobilePay transaction data appears within the Auto Reconciliation tool in Altru and Blackbaud CRM (version 3.0 or higher). It can also be imported into eTapestry. And when you use the RE:Event module and app with Blackbaud MobilePay, you can register attendees and accept registration payments at off-site events and see that information on the constituent record in your database.
EMV Chip Cards
The Blackbaud MobilePay free reader can be used with all EMV or chip cards, since they also have a magnetic stripe for swiping. As new card acceptance technologies are introduced, Blackbaud MobilePay will continue to be enhanced to support next-generation encrypted cards. Learn more.
Mobile Device Compatibility
Blackbaud MobilePay is compatible with nearly all iPhone, iPad, and iPod Touch® devices running the most current or previous version of the iOS operating system. It also works with phones and tablets running the most current or previous version of the Android operating system. Chat with Blackbaud Support for more information on compatible devices.