• Data Decommissioning Resources

Data Decommissioning Resources

This page is for customers that received notification from Blackbaud regarding upcoming decommissioning activity. Please review the frequently asked questions and next steps outlined on this page.

 

General Overview Questions

WHAT DOES IT MEAN TO DECOMMISSION A DATABASE?

Decommissioning a database is a multi-step process taken to delete the information contained in your solution. The first step in this process is to turn off your access to the solution. A few weeks later the production database will be deleted which will result in backup copies of your data beginning to age out. Once the product database is gone, there is nothing to back up.

Please note: Any data involved in the 2020 security incident will be retained in a secure Microsoft Azure encrypted storage account as required by regulatory and legal criteria until we are legally permitted to destroy it.

For Education Edge customers, see specific decommissioning information in the Education Edge FAQs below.

WHY IS MY SOLUTION BEING DECOMMISSIONED?

We reviewed our policies to be sure we are providing the best-in-class service our customers deserve. Part of this process included a thorough review of the agreements we have with customers to ensure we have a signed agreement for every product a customer uses. As part of this review, we identified your organization as having access to a solution without being on a current signed agreement.

WHAT ACTION MUST I TAKE PRIOR TO MY SOLUTION BEING DECOMMISSIONED?

We will begin the process of decommissioning according to the date outlined in the email you received. No action is needed from you to begin that process. If you want to extract your critical data, please follow the steps outlined in the following section below by product.

IF I WANT TO RETAIN ACCESS TO MY SOLUTION, WHAT ARE MY OPTIONS?

If you would like to continue using the solution(s) we contacted you about, you will need to have a signed agreement prior to your decommissioning date to continue using your solution. Please know, if your organization does not sign the agreement within the decommission timeframe outlined in the email you received from us, we will automatically begin the decommissioning process and you will no longer have access to your solution, or the data contained with it.

If you want to enter into an agreement, send an email to the Customer Success team and include the following information:

  • The subject line should include your organization’s Site ID followed by “Extended {Your Solution (s) name} Contract Request”. If you do not know your organization’s Site ID, include the name of your organization in the subject line.
  • Also include the name and email address of the person who is authorized to sign contracts on your organization’s behalf. (Note: the order form will be sent via EchoSign, our electronic signature program. If you do not receive a message, be sure to check your email’s Spam/Junk folder).
  • If you need a contract for more than one solution, include both solution names in the subject line.
  • If this includes Education Edge, please note this product will not be supported after August 31, 2022.

I HAVE A TEMPORARY CONTRACT ASSOCIATED WITH A SOLUTION THAT WAS TO BE DECOMMISSIONED IN THE FALL OF 2021. WHAT ARE MY NEXT STEPS?

  • If you no longer need information associated with the product to be decommissioned, then no action is needed from your organization.
  • If you would like to continue using the product to be decommissioned and need to get into a longer-term active contract with Blackbaud, please reach out to Your Account Executive before the temporary contract expiration date.

I HAVE MORE QUESTIONS, WHO DO I CONTACT?

Please reach out to the Customer Success team with your organization name and site ID and we would be happy to help!

Preparing for Your Decommissioning by Solution

Click on the below solution to jump to FAQ:

  • Blackbaud Altru®
  • Blackbaud Award Management™
  • Blackbaud Enrollment Management System™
  • Blackbaud eTapestry®
  • Blackbaud FIMS™
  • Blackbaud Financial Edge NXT®/ Financial Edge®
  • Blackbaud Fundraiser Performance Management™
  • Blackbaud Grantmaking™
  • Blackbaud Luminate CRM™
  • Blackbaud Luminate Online®
  • Blackbaud Merchant Services™
  • Blackbaud NetCommunity™
  • Blackbaud Online Express™
  • Blackbaud Raiser’s Edge NXT®/Raiser’s Edge®
  • Blackbaud Student Information System™/Blackbaud School Website System™/Learning Management System™
  • Blackbaud Tuition Management™
  • Education Edge™
  • JustGiving® from Blackbaud®
  • ResearchPoint™
  • YourCause® CSRConnect®
  • YourCause® GrantsConnect®

Questions specific to Blackbaud Altru®

If you need help extracting critical data from Altru then, depending on your needs, you can follow the steps outlined below:

  • To extract data from Blackbaud Altru you can use the reports and exports available within the system today. Blackbaud Customer Support can assist if you have any questions.
  • The Blackbaud Altru Export Guide may also help.
  • If you need assistance requesting a full back-up of your database, then follow the steps in the Knowledgebase article here.

Questions specific to Blackbaud Award Management™

  • This Knowledgebase article explains using bulk action grids to download a report of all awards offered and accepted. This process allows you to have the files in a way that makes sense to you.
  • This User Guide may also help.
  • If you would prefer Blackbaud to provide you with a zipped file of all your data, contact Customer Support.

Questions Specific to Blackbaud Enrollment Management System™

Questions Specific to Blackbaud eTapestry®

Questions Specific to Blackbaud FIMS™

  • If you need help extracting your critical data from FIMS then, please follow the steps outlined in this Knowledgebase article.

Questions Specific to Financial Edge®/Blackbaud Financial Edge NXT®

  • This Knowledgebase article outlines the methods available for exporting data.
  • For details on how to create an export file from the ‘Create Import File’ function, review this Knowledgebase article.
  • Follow the instructions in this Knowledgebase article to export or save files from Blackbaud Hosting Services to your computer or a network location.
  • If you need instructions on exporting from the Export module in Financial Edge, follow the steps in this Knowledgebase article.
  • The Financial Edge Export Guide may also help.
  • To request a database backup of your Financial Edge data, follow the steps outlined in this Knowledgebase article.

Questions specific to Blackbaud Fundraiser Performance Management™

  • Any files you have requested or regularly receive will be added to the SFTP folder. Access to the SFTP folder will be disabled on your contract end date.
  • This Knowledgebase article has information on accessing your SFTP folder.

Questions specific to Blackbaud Grantmaking™

Depending on your needs, you can follow the steps outlined below:

Questions Specific to Blackbaud Luminate CRM™

  • There are two main ways to export data from LuminateCRM. This Knowledgebase article has more information.

Questions specific to Blackbaud Luminate Online®

Depending on your needs, follow the steps outlined in one or more of the Knowledgebase articles or resource pages below:

Questions specific to Blackbaud Merchant Services™

  • BBMS (Blackbaud Merchant Services) account may not be deleted, but your organization may want to take steps to mark your account as inactive to stop processing transactions. This Knowledgebase article has more information.

Questions Specific to Blackbaud NetCommunity™

WHAT STEPS SHOULD I TAKE TO BE SURE I WON’T LOSE ANY FUNCTIONALITY/RESOURCES ONCE BLACKBAUD NETCOMMUNITY IS DECOMMISSIONED?

There are a few steps we recommend you take. Those include:

  • Reviewing this Knowledgebase article that outlines steps we recommend customers take when disabling Blackbaud NetCommunity. These steps apply in this scenario.
  • Downloading any images in Blackbaud NetCommunity, which you can do by following the steps in this Knowledgebase article.
  • Reviewing Raiser’s Edge functionality, outlined in this Knowledgebase article, that may be affected when Blackbaud NetCommunity is decommissioned.

WHICH MODULES MAKE UP BLACKBAUD NETCOMMUNITY? HOW WOULD I KNOW I AM USING BLACKBAUD NETCOMMUNITY?

Blackbaud NetCommunity is a website/content management system solution. As such, you may be using some or all of the following parts:

  • Donations Forms
  • Event Registration Forms
  • Membership Forms
  • Volunteer Forms
  • Online Directory
  • Donor/Alumni/Membership Portal (are there users logging in)
  • Email

If you use Education Edge and Blackbaud NetCommunity together, it could also include:

  • Online Admissions
  • Online Re-Enrollment
  • Online Campus Community

Questions specific to Blackbaud Online Express™

HOW DO I EXTRACT DATA FROM BLACKBAUD ONLINE EXPRESS™?

Transaction data, such as donation amounts, the form used for donations, etc., are exported from Raiser’s Edge after you’ve downloaded your transactions.

Questions Specific to Raiser’s Edge®/Blackbaud Raiser’s Edge NXT®

HOW DO I EXTRACT DATA FROM RAISER’S EDGE?

If you need help extracting critical data from Raiser’s Edge then, depending on your needs, you can follow the steps outlined in one or more of the Knowledgebase articles or resource pages below:

  • Review this Knowledgebase article that explains how to export every field in the database.
  • For details on how to extract your data via query and export, review this Knowledgebase article or this user guide (pg. 127).
  • This Knowledgebase article outlines how to begin the process of extracting Media files.
  • You can also Request a database backup of your Raiser’s Edge database by following the instructions in this Knowledgebase article.

HOW DO I EXTRACT DATA FROM BLACKBAUD RAISER’S EDGE NXT?

If you need help extracting critical data from Raiser’s Edge NXT then, depending on your needs, you can follow the steps outlined in one or more of the Knowledgebase articles or resource pages below:

How do I extract data from database view?

How do I extract data from Blackbaud Raiser’s Edge NXT web view?

  • Follow the instructions here to export dashboards.
  • This resource walks through how export an Insight
  • This resource walks through to how export a list of events.
  • To export data from Lists, follow the instructions here.
  • Follow the instructions in this Knowledgebase article to export Attachments.
  • If needed, you can find a list of Raiser’s Edge NXT APIs here.

Questions specific to Blackbaud Student Information System™/Blackbaud School Website System™/Blackbaud Learning Management System™

HOW DO I EXTRACT DATA FROM BLACKBAUD STUDENT INFORMATION SYSTEM™/BLACKBAUD SCHOOL WEBSITE SYSTEM™/BLACKBAUD LEARNING MANAGEMENT SYSTEM™

If you need help extracting critical data from Education Management Solutions speak with your Account Executive to request the K-12 Website Content Request Form. Completing this form will allow you to access the following information:

  • Content uploaded to the school: Documents, photos, videos, PDFs, etc.
  • Database data (provided as a .csv): Grades, affinity, registrations, user data.

Questions specific to Blackbaud Tuition Management™

  • This Knowledgebase article has information on what happens after you cancel Blackbaud Tuition Management.

Questions Specific to Education Edge™ and/or Student Billing

HOW DO I EXTRACT DATA FROM EDUCATION EDGE/STUDENT BILLING?

  • If you need help extracting critical data from Education Edge, then follow the steps outlined in this Knowledgebase article.
  • If you need help extracting critical data from Student Billing, then follow the steps in this Knowledgebase article.

If you need help with any of the steps outlined in these resources, reach out to Blackbaud Customer Support.

WHAT DO I DO SINCE EDUCATION EDGE WILL NO LONGER BE SUPPORTED AFTER AUGUST 31, 2022?

  • We have several resources to help you through this process. Those resources are outlined in the Knowledgebase article linked here.

WHAT IS INCLUDED IN EDUCATION EDGE?

  • Depending on how you use Education Edge, the following modules may be contained within Education Edge (in addition to Student Billing):
    • Admissions Office
    • Registrars Office
    • NetClassroom
    • FAWeb

MY EDUCATION EDGE IS BEING DECOMMISSIONED BUT I ACTIVELY USE FINANCIAL EDGE. WILL THIS IMPACT MY ACCESS TO FINANCIAL EDGE?

If you received an email about decommissioning Education Edge and you also use Financial Edge, your organization will no longer have access to Education Edge; however, we will not delete the data as doing so would prohibit Financial Edge from working as intended. You will not be able to access Education Edge data and we cannot pull the information once your access is turned off. Our engineering teams are working on a way to delete Education Edge data without impacting Financial Edge’s functionality.

Separately, if you use Financial Edge and Student Billing, you will notice differences in your Student Billing database once Education Edge is turned off. If you have questions about this, please contact Blackbaud Customer Support.

Questions specific to JustGiving® from Blackbaud®

HOW DO I EXTRACT DATA FROM JUSTGIVING® FROM BLACKBAUD®?

If you need help extracting critical data from JustGiving and Blackbaud Peer to Peer Fundraising then, depending on your needs, you can follow the steps outlined in one or more of the Knowledgebase articles or resource pages below:

  • This article includes more information on what happens when you cancel your membership.
  • Review this Knowledgebase article for more information on pulling donation details
  • This Knowledgebase article has more information on reporting on the donation pages
  • If you are currently using the Donor Advised Fund this Knowledgebase article will help you report on payment disbursements

Questions Specific to ResearchPoint™

HOW DO I EXTRACT DATA FROM RESEARCHPOINT?

If you need help extracting critical data from ResearchPoint then, depending on your needs, you can follow the steps outlined in one or more of the Knowledgebase articles or resource pages below:

  • To extract data from ResearchPoint you can use the reports and exports available within the system today. Blackbaud Customer Support can assist if you have any questions. Additional information can be found in this Knowledgebase article.
  • The ResearchPoint Export Guide may also help.
  • If you need assistance requesting a full back-up of your database, then follow the steps in the Knowledgebase article here.

Questions Specific to YourCause® CSRConnect®

HOW DO I EXTRACT DATA FROM YOURCAUSE® CSRCONNECT®?

There are many types of information you may want to retain from your CSRConnect account. Please log in using your email to review the offboarding steps you will need to take.

Questions specific to YourCause® GrantsConnect®

HOW DO I EXTRACT DATA FROM YOURCAUSE® GRANTSCONNECT®?

There are many types of information you may want to retain from your GrantsConnect account. A member of the GrantsConnect Support team (e.g., Account Manager) can extract this data, or you can utilize any of the tools listed in this article to export information.