Contract Review Resources

This page is for customers that received an email from Blackbaud regarding the status of their solutions agreement with us. Please review the frequently asked questions and next steps outlined on this page.

 

General Overview Questions

 

Contract Review Resources FAQ-General Overview

  • What does it mean to decommission a database?

     

    Decommissioning a database is a multi-step process taken to delete the information contained in your solution. The first step in this process is to turn off your access to the solution. A few weeks later the production database will be deleted which will result in backup copies of your data beginning to age out. Once the product database is gone, there is nothing to back up. 

    Please note: Any data involved in the 2020 security incident will be retained in a secure Microsoft Azure encrypted storage account as required by regulatory and legal criteria until we are legally permitted to destroy it. 

     For Education Edge customers, see specific decommissioning information in the Education Edge FAQs below. 

     

  • Why is my solution being decommissioned?

    We reviewed our policies to be sure we are providing the best-in-class service our customers deserve. Part of this process included a thorough review of the agreements we have with customers to ensure we have a signed agreement for every product a customer uses. As part of this review, we identified your organization as having access to a solution without being on a current signed agreement. 

  • What action must I take prior to my solution being decommissioned?

    We will begin the process of decommissioning according to the date outlined in the email you received. No action is needed from you to begin that process. If you want to extract your critical data, please follow the steps outlined in the following section below by product. 

  • If I want to retain access to my solution, what are my options?

    If you would like to continue using the solution(s) we contacted you about, you will need to have a signed agreement prior to your decommissioning date to continue using your solution. Please know, if your organization does not sign the agreement within the decommission timeframe outlined in the email you received from us, we will automatically begin the decommissioning process and you will no longer have access to your solution, or the data contained with it.  

    If you want to enter into an agreement, send an email to the Customer Success team and include the following information:  

    • The subject line should include your organization’s Site ID followed by “Extended {Your Solution (s) name} Contract Request”. If you do not know your organization’s Site ID, include the name of your organization in the subject line. 

    • Also include the name and email address of the person who is authorized to sign contracts on your organization’s behalf. (Note: the order form will be sent via EchoSign, our electronic signature program. If you do not receive a message, be sure to check your email’s Spam/Junk folder). 

    • If you need a contract for more than one solution, include both solution names in the subject line.  

    • If this includes Education Edge, please note this product will not be supported after August 31, 2022.

     

  • I have a temporary contract associated with a solution that was to be decommissioned in the Fall of 2021. What are my next steps?
    • If you no longer need information associated with the product to be decommissioned, then no action is needed from your organization.
    • If you would like to continue using the product to be decommissioned and need to get into a longer-term active contract with Blackbaud, please reach out to Your Account Executive before the temporary contract expiration date.
  • I have more questions, who do I contact?

    Please reach out to the Customer Success team with your organization name and site ID and we would be happy to help! 

 

Preparing for Your Decommissioning by Solution

Click on the below solution to jump to FAQ:

 

Questions specific to Blackbaud Altru®

Contract Review Resources FAQ-Blackbaud Altru

  • How do I extract data from Blackbaud Altru®?

    If you need help extracting critical data from Altru then, depending on your needs, you can follow the steps outlined below:   

    • To extract data from Blackbaud Altru you can use the reports and exports available within the system today. Blackbaud Customer Support can assist if you have any questions. 

    • The Blackbaud Altru Export Guide may also help. 

    • If you need assistance requesting a full back-up of your database, then follow the steps in the Knowledgebase article here. 

 

Questions specific to Blackbaud Award Management™

Contract Review Resources FAQ Blackbaud Award Management

 

Questions Specific to Blackbaud Church Management™

Contract Review Resources FAQ Blackbaud Church Management

 

Questions Specific to Blackbaud Enrollment Management System™

Contract Review Resources FAQ Blackbaud Enrollment Management Systems

 

Questions Specific to Blackbaud eTapestry®

Contract Review Resources FAQ eTapestry

 

Questions Specific to Blackbaud FIMS™

Contract Review Resources FAQ FIMS

 

Questions Specific to Financial Edge®/Blackbaud Financial Edge NXT®

 

Contract Review Resources FAQ-FE/FENXT

 

Questions specific to Blackbaud Fundraiser Performance Management™

Contract Review Resources FAQ Fundraiser Performance Management

 

Questions specific to Blackbaud Grantmaking™

Contract Review Resources FAQ Blackbaud Grantmaking

 

Questions Specific to Blackbaud Luminate CRM™

Contract Review Resources FAQ Luminate CRM

 

Questions specific to Blackbaud Luminate Online®

Contract Review Resources FAQ Luminate Online

 

Questions specific to Blackbaud Merchant Services™

Contract Review Resources FAQ BBMS

 

Questions Specific to Blackbaud NetCommunity™

 

Contract Review Resources FAQ-BBNC

 

Questions specific to Blackbaud Online Express™

Contract Review Resources FAQ Online Express

 

Questions Specific to Raiser's Edge®/Blackbaud Raiser's Edge NXT®

 

Contract Review Resources FAQ-RE/RENXT

 

Questions specific to Blackbaud Student Information System™/Blackbaud School Website System™/Blackbaud Learning Management System™

Contract Review Resources FAQ Education Management

 

Questions specific to Blackbaud Tuition Management™

Contract Review Resources FAQ Tuition Management

 

Questions Specific to Education Edge™ and/or Student Billing

 

Contract Review Resources FAQ-EE

 

Questions specific to JustGiving® from Blackbaud®

Contract Review Resources FAQ JustGiving

 

Questions Specific to ResearchPoint™

 

Contract Review Resources FAQ-ResearchPoint

  • How do I extract data from ResearchPoint?

    If you need help extracting critical data from ResearchPoint then, depending on your needs, you can follow the steps outlined in one or more of the Knowledgebase articles or resource pages below:

    • To extract data from ResearchPoint you can use the reports and exports available within the system today. Blackbaud Customer Support can assist if you have any questions. Additional information can be found in this Knowledgebase article.
    • The ResearchPoint Export Guide may also help.
    • If you need assistance requesting a full back-up of your database, then follow the steps in the Knowledgebase article here.
 

Questions Specific to YourCause® CSRConnect®

Contract Review Resources FAQ YourCause CSRConnect

 

Questions specific to YourCause® GrantsConnect®

Contract Review Resources FAQ YourCause GrantsConnect